Manager, Office & Communications

POSITION TITLE: Manager Office & Communications
REPORTING TO: Site Director Shared Services Philippines
LOCATION: Cebu Philippines
Summary Description:
The Manager of Office & Communications leads our day-to-day workplace operations and internal communications across two site this hands-on leadership role he or she will ensure a safe efficient and welcoming office environment while keeping our team connected informed and prepared through proactive community engagement and emergency readiness.

Essential Responsibilities:
Ecosystem Management Orchestrate and manage 3rd-party service providers (Facilities Janitorial Security Utilities and IT) to ensure all physical infrastructure meets or exceeds global standards and operational KPIs.
Site Resiliency & BCP Serve as the Chairman of the Crisis Management Team. Own the end-to-end development testing and execution of site-wide BCP strategies to ensure business stability during disruptions.
Regulatory Compliance & Health Safety (EHS) Guarantee audit-readiness and full adherence to local labor laws (DOLE) fire safety standards and environmental regulations. Oversee the Safety Officer function to maintain a zero-incident workplace.
Internal Communications Strategy Design and lead the site-wide internal voice strategy. Partner with HR to execute high-impact engagement campaigns town halls and crisis messaging. Ensure all communications are consistent culturally resonant and address MyVoice objectives. Craft executive-level presentations and briefings that communicate the sites performance and strategy to global stakeholders.
Executive Operations Advisory & Execution Oversee the cadence of leadership meetings ensuring agendas are aligned with strategic priorities and that action items are tracked to completion. Act as a thought partner to the Site Director translating high-level vision into actionable workstreams across Shared Services.
Stakeholder Management Serve as a proxy for the Site Director in internal and external engagements managing critical relationships with executive leadership and cross-functional teams.
Financial Stewardship & Administration Direct the Facilities and Events OPEX budget. Drive working capital improvements through tactical vendor negotiations and continuous process optimization.

Qualifications:
Bachelors degree in Business Administration (major in Operations or Management) or Communications/Public Relations or related fields
Minimum five (5) years cumulative experience in Facilities / Administration / Workplace management
Strong executive communication skills (interpersonal and presentation written and verbal)
Proven ability to influence and collaborate with executive-level leadership and cross-functional teams
Proven BCP and crisis management exposure
Expertise in contract management SLA/KPI definition and conducting regular Business Reviews (QBRs) with service providers
Experience in BPO / Shared Services environment preferred
Intermediate skills in utilizing Workplace Management Systems (IWMS) or Enterprise Communication tools (e.g. SharePoint Yammer or Workday).

Preferred Qualifications:
Ability to work in a dynamically changing fast-paced environment while remaining organized with strict attention to detail
Ability to meet deadlines and produce user-satisfaction results
High level of customer focus and ability to maintain a positive attitude at all times
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Self-directed positive and ethical role model able to work with minimal supervision
Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dovers Code of Ethical Conduct Employee Handbook Personal Conduct of Employees policies and ISO Quality System Standards

COMPANY OVERVIEW
Dover Business Services (DBS) is an independent business-to-business service provider within Dover Corporation a diversified global manufacturer and solutions provider based in Illinois U.S.A. with annual revenue of over US$8 billion. DBS is accountable for delivering selected transactional services in Finance to the entire organization. With locations in Downers Grove Illinois; Suzhou China; Cebu Philippines;Bucharest Romania; and Bangalore India; DBS centers operate across the globe to maximize service to our operating companies.

Dover Corporation delivers innovative equipment and components consumable supplies aftermarket parts software and digital solutions and support services through five operating segments: Engineered Products Clean Energy & Fueling Imaging & Identification Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 65 years our team of over 25000 employees takes an ownership mindset collaborating with customers to redefine whats possible. Headquartered in Downers Grove Illinois Dover trades on the New York Stock Exchange under DOV.