Billing Specialist

Billing Specialist

Location: Anaheim CA

Rate: $22-27Hr.

A Day in the Life:

• Review completed service tickets from the technician for accuracy.

• Verify that labor hours travel time parts and materials are correctly documented and priced.

• Coordinate with technicians service managers and dispatchers to clarify job details before billing.

• Work with parts/warehouse teams to confirm costs and usage of materials.

• Communicate with leadership on billing trends delays or disputes.

• Apply correct billing rates according to customer contracts pricing agreements or master service agreements (MSAs).

• Ensure invoices comply with customer requirements e.g. purchase order numbers special formatting and not to exceed limits (NTE).

• Generate and send invoices to customers in a timely manner.

• Submit billing through customer portals or third-party platforms when required.

• Respond to customer inquiries about invoices charges or account statements.

• Monitor accounts receivable and follow up on overdue invoices.

• Work with customers to resolve payment issues or disputes.

• Support audits by providing detailed billing records and backup documentation.

Organizational Core Competencies:

• Perform all duties with integrity safety and a professional mentality

• Promote a positive and inclusive work/team environment

• Communicate all program deficiencies and improvements

• Report all non-conforming work

• Ensure effective communication

• Demonstrate discretion confidentiality and good judgment when dealing with sensitive company personnel and client information

• Foster collaboration and communication

Education Requirements:

• Associates degree or higher in a related field.

Years of Experience:

• 2 years of experience in the related field required

• 2 years of office experience required

Systems:

• Proficient with Google and Microsoft Office Suite products (Excel Word)

• General computer operation and literacy required

• Experience with Workday preferred

Soft Skills:

• Excellent organizational and communication skills

• Ability to interface with cross-functional teams and all levels of personnel/management

• Strong problem-solving and analytical skills

• Able to work independently managing multiple responsibilities (i.e. self-starter self-motivated)

• Solid organization and time management skills

• Effective verbal and written communication skills

• Ability to think and act strategically and proactively

• Strong writing skills

• Resourcefulness flexibility and resiliency to operate in a dynamic work environment

• Adaptability: adjusting to last-minute changes quickly and with ease

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice refrigeration and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment stand-alone refrigeration specialty coffee and beverage complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Cares application or hiring process due to a disability please contact the Human Resources department at .