Customer Support Representative
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Support Representative $400$600 USD/month Fully Remote
Location: Fully remote you can be based anywhere in the world
Hours: Shift-based morning or afternoon WAT shifts available
Salary: $400$600 USD/month
Contract: Full-time permanent
The location shown on this listing is where the client is based. This role is fully remote no relocation required. Candidates from anywhere are welcome to apply.
About the company
Remote World is partnering with a Nigerian e-commerce platform to hire for this role. They connect buyers and sellers across Nigeria and are building out their support function to match rapid growth.
The role
Youll be the first point of contact for buyers and sellers reaching out via live chat and email. Youll resolve order issues answer product questions and escalate complex cases helping customers get back on track quickly and leaving them feeling looked after.
What youll do
- Handle inbound queries via live chat and email within SLA targets
- Resolve order delivery and payment issues using internal tools
- Escalate complex or sensitive cases to the right team
- Log interactions accurately in the helpdesk system
- Identify recurring issues and share feedback with the product team
What youll need
- Clear friendly written communication in English
- Patient and calm when handling frustrated customers
- Able to learn new software tools quickly
- Reliable internet connection and quiet workspace
Nice to have
- Experience with Zendesk Freshdesk or similar helpdesk tools
- Previous customer-facing or support role
- Pidgin English is a plus for certain customer segments
What youll get
- $400$600 USD/month
- Shift options to suit your schedule
- Paid leave and public holidays
- Training provided no prior e-commerce experience needed
- Opportunity to move into team lead or QA roles
Apply with your CV. No cover letter required well ask a few short questions in the application form instead.
We welcome applications from people of all backgrounds. If you meet most but not all of the requirements please apply anyway.
About Company
Remote World was founded in 2023 with a simple belief: the future of work is remote and everyone should have access to quality remote opportunities regardless of their location.We noticed that while remote work is growing rapidly many talented individuals around the world struggled to ... View more
