Customer Representative
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Job Summary
Our client is telecommunication company in Nigerian.
Job Summary
The Customer Service Representative will be the first point of contact for subscribers. The primary goal is to deliver excellent service by resolving customer inquiries managing account subscriptions troubleshooting basic technical issues and ensuring a positive customer experience.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone email live chat or in person.
- Assist customers with subscription activations upgrades downgrades and clearing error codes (e.g. E16 E32).
- Process subscription payments resolve billing discrepancies and guide customers on using self-service payment platforms.
- Walk customers through basic technical troubleshooting for decoders smartcards satellite signals and the app.
- Listen to customer needs and recommend appropriate hardware upgrades or premium channel packages to add value.
Requirements
- OND HND or Bachelors degree in any discipline.
- Minimum of 1 year of experience in a customer-facing role (call center or walk-in customer service experience is a plus).
- Strong verbal and written communication skills with a friendly and patient demeanor.
- Basic computer literacy and the ability to learn quickly subscription management software.
- Ability to talk to customers calmly and resolve issues efficiently under pressure.
Required Skills:
OND HND or Bachelors degree in any discipline. Minimum of 1 year of experience in a customer-facing role (call center or walk-in customer service experience is a plus). Strong verbal and written communication skills with a friendly and patient demeanor. Basic computer literacy and the ability to learn quickly subscription management software. Ability to talk to customers calmly and resolve issues efficiently under pressure.
