Ciudad de México | Transcon (Ground Transportation) Customer Service Representative

MAJOR DUTIES AND RESPONSABILITIES

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace TRANSCON Files and reporting
• Use export TRANSCON Workflow on daily basis
• Ensure accurate and timely client and vendors billing.
• Ensure delivery of freight and timely clearance when applicable
• Interact with our customers in arranging their TRANSCON shipments meeting customer service standards.
• Contribute to maintain good relationships with suppliers 
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Companys procedures        
• Network communications timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.  

Adhere to the companys 10 cultural attributes:  Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

Qualifications :

KNOWLEDGE SKILLS AND BEHAVIOURS:

Knowledge:

• Expeditors Company Policies and Procedures
• Basic local regulatory knowledge for compliance
• Global Logistics Industry knowledge
• Hazardous materials certification (preferred)

Skills:

• Pro-active strong organizational skills.
• Good computer skills (Excel Word)
• Fluent in English
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.  

Behaviours:

• Positive and willing to help attitude

TRAINING AND QUALIFICATIONS:

Training Requirements:

• Meet company standards of 52 hours training per year including as needed management/leadership training

 Education and Experience:

• 6 months to 1 year related experience

Additional Information :

Expeditors ofrece excelentes beneficios

• Sueldo competitivo
• Prestaciones superiores a la ley
• Seguro de vida
• Seguro de gastos médicos mayores
• Plan de compra de acciones para empleados
• Programa de Capacitación y Desarrollo de Personal

Expeditors offers excellent benefits

• Competitive salary
• Features above the law
• Life insurance
• Insurance of major medical expenses
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time