Advanced Technical Service Associate

Geologics

Job Location:

Scottsdale, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Department:

Engineering

Job Summary

Role: Advanced Technical Service Associate

Client: Defense-Aerospace

Hourly Rate: up to $35/hr W2 non-benefited

Length: 18-month contract (with possible extension)

Location:Scottsdale AZ

Clearance: Department of Defense SECRET security clearance is required at time of hire

Description:

Provides technical support to field engineers technicians engineering and product support personnel who are diagnosing troubleshooting repairing and debugging complex electro/mechanical equipment computer systems complex software or networked and/or wireless systems
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Reports design reliability and maintenance problems or bugs to design engineering/software engineering
May be involved in customer installation and training
Provides support to customer/users where the product is highly technical or sophisticated in nature
The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature such as with systems level
software where the user has a technical background
Provides technical service management and technical support for customer programs
Assures all repairs are in accordance with company policy and procedure and customer quality requirements

Required and Desired Skills:

Sec or other IAII certification required at time of hire
Network/ IT systems management
SQL server
Software administration
Troubleshooting in a windows environment
Experience with failure and root cause analysis reporting
Direct customer service and/or direct customer interaction experience is a plus
Knowledge of CA Spectrum One Click software suite.
Experience with Oracle CRM
Microsoft Terminal Server
HBSS
Anti-Virus
network monitoring tools
Asset management software
Microsoft Windows Active Directory tools a big plus
Support of DoD or DHS systems is desire

Required Education and Experience:

Associates degree or equivalent is required plus a minimum of 3 years of relevant experience.

If interested in learning more about this position please email your resume to and I will call back with more information.

#Cleared #Clearance #CJ

Required Experience:

Role: Advanced Technical Service AssociateClient: Defense-AerospaceHourly Rate: up to $35/hr W2 non-benefited Length: 18-month contract (with possible extension)Location:Scottsdale AZClearance: Department of Defense SECRET security clearance is required at time of hireDescription:Provides technical ...