Head of Reporting Performance + Insight

Head of Reporting Performance & Insight

Location:Glasgow
Salary benefits:76800 - 96000pa annual bonus (up to 30%) single cover healthcare with a strong benefits package and our excellent pension scheme wherewelldouble match your contribution up to a company contribution of 10%.
Closing Date:Thursday 7th May 2026.

Help us create a better future quicker

At SP Energy Networkswerepowered by insightobsessed withbrilliant service and committed to building highperformance teams andwerelooking for a leader who shares that energy.

Werenow searching for aHead of Reporting Performance & Insighta pivotal seniorleaderand a key strategic partner to theCustomer& ConnectionsDirectorwho will shape how customer operational and regulatory insight comes together across our organisation. This is your opportunity to build a unified futurefocused view of performance that drives smarter decisions sharper action and outstanding outcomes for the millions of customers we serve.

In this roleyoullelevate insight into a true strategic asset: guiding senior leaders influencing critical decisions and helping position SPEN astheUK leader in customer service excellence. Ifyourepassionate aboutdriving high performing teams love customers and get excited abouttransforming data intorealimpactand seeing it throughand want to play a defining role in the future of our Customer& ConnectionsDirectorate this is your moment.

Whatyoullbe doing

Youlllead the development of a singledata drivenview of performance across our Customer Service Directoratebringing together customer satisfaction operational delivery workforceinsightand regulatory reporting.

Youllact as a trusted advisor to senior leaders using insight to shape strategydeliver brilliantcustomer outcomes and drive operational efficiency.Youllalso lead storm response reporting workforce and cost modellingand budget control benchmarkingactivityand risk governanceensuring SPENremainsresilient compliant andcustomer focusedwhen it matters most.

Through innovative reporting clearstorytellingand strong leadershipyoullensure insight is not just reportedbut used to drive action.

ScottishPower is part of the Iberdrola Group one of the worlds largest integrated utility companies and a world leader in wind energy. With a commitment to generateall ofour energy from renewable resources and a drive to create the energy infrastructure of the futurewereat the forefront of the journey to Net Zero and investing over 6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent ScottishPower can offer people real career opportunities that meet personal and professional goals in a global organisation.

Inclusion diversity and a social purpose are at the heart of everything we do. Together with our values they bring us together into a stronger more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours so whatever your backgroundyoullfit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities long term conditions mental health conditions or who are neurodivergent or require pregnancy-related support. If you need support please reach out to.