Senior Manual QA Analyst

Req number:

Employment type:

Worksite flexibility:

Who we are

CAI is a global services firm with over 9000 associates worldwide and a yearly revenue of $1.3 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients colleagues and communities. As a privately held company we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for aManual Quality Assurance Analystto develop comprehensive test plansboth technical and functionalwithin ServiceNow; ensure traceability between requirements and test cases.This position will befull-timeandremote.

What Youll Do:

• Participate in all Agile ceremonies including sprint planning daily standups sprint reviews and retrospectives; contribute QA perspective to velocity and capacity planning

• Review and analyze user stories and acceptance criteria to ensure testability; provide feedback during backlog grooming and story refinement

• Execute test plans to validate functionality and data accuracy; maintain thorough up-to-date testing documentation in ServiceNow throughout the sprint cycle

• Perform regression testing across impacted modules following defect fixes and sprint releases to protect production stability

• Log classify and prioritize defects in ServiceNow with sufficient technical detail to enable efficient developer resolution; re-test and formally validate all resolved defects

• Support User Acceptance Testing (UAT) by coordinating with business testers tracking their progress and managing defect workflows through to closure

What Youll Need:

Required

• 5 years of hands-on QA/software testing experience with demonstrated expertise in both functional and technical testing disciplines

• Proficiency with ServiceNow as a test management platform (test plans test cases defect tracking)

• Strong working knowledge of Agile/Scrum methodologies; experience embedded within active Agile development teams

• Exceptional test case writing skillsability to rapidly identify positive and negative test scenarios on the spot based on requirements with minimal ramp-up time

• Proven ability to write clear detailed defect reports; able to clearly explain the nature of a bug its impact and a recommended resolution approach to both technical and non-technical audiences

• Experience supporting or coordinating UAT with business stakeholders

• Demonstrated ability to work across time zones with distributed teams; prior offshore engagement experience strongly preferred

• Strong written and verbal English communication skills

• Proven ability to collaborate effectively with technical peers and business partners across functional boundaries

Physical Demands

• Ability tosafely and successfully perform the essential job functions consistentwith federalstateand local standards

• Sedentary work that involves sitting orremainingstationarymost of the time with occasional need to move around the office to attend meetings etc.

• Ability to conduct repetitive tasks on a computerutilizinga mousekeyboardand monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employment selection process please direct your inquiries to or (888).