Success Program Coordinator

The Success Program Coordinator is a critical operational role within the Customer Success organization responsible for keeping high priority work streams moving with precision and pace. You are the connective tissue between teams - tracking progress flagging risks/gaps and making sure nothing falls through the cracks. This role is ideal for someone who is highly organized thrives in a cross functional environment and takes personal ownership to execute at pace and with high quality.

This is a high visibility role that puts you at the center of how Customer Success operates. You will work closely with senior leaders develop deep knowledge of Customer Success processes and build skills that translate across Program Management Operations and Customer Strategy.

Key deliverables:

• Maintain and manage priority accounts work stream trackers and project plans ensuring that data is accurate current and actionable at all times
• Apply defined intake criteria to assess and qualify accounts or initiatives entering a managed program maintaining consistency and rigor in how accounts are prioritized
• Work with task owners - sending them timely reminders about their deliverables and ensuring documented minutes and agendas so they receive reminders (with time to action)
• Proactively identify blockers slow-moving actions and gaps in accountability working with teams to resolve and or escalating where needed to keep pace
• Support change management efforts across Field Success and Tech Support deliverables helping teams adopt new processes tools & frameworks to improve the customer experience
• Assist with ad hoc execution tasks across the Field Success and Tech Support organization as priorities evolve

What were looking for:

• One to two years of experience in a similar role or Customer Success function
• Strong organizational skills with an ability to manage multiple work streams simultaneously without losing detail or pace of execution
• Clear confident communicator who can hold peers and stakeholders accountable without direct authority
• Comfortable working in ambiguity and building structure where it doesnt yet exist
• Proficiency in tracking tools and CRM platforms with salesforce being an advantage
• Bias for action and a low tolerance for things sitting still