Technical Account Manager
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Why should you join dLocal
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate we make it possible for our merchants to make inroads into the worlds fastest-growing emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000 teammates from 30 different nationalities and developing an international career that impacts millions of peoples daily lives. We are builders we never run from a challenge we are customer-centric and if this sounds like you we know you will thrive in our team.
Whats the opportunity
We are looking for a Technical Account Manager who can be responsible for managing all technical aspects of our relationship with our customers being the first point of contact for upcoming merchants and leading them to having the best solution that adapts to their needs. He/she will work closely with our Sales Account Management Product and Development teams being highly merchant-focused on the daily basis.
What will I be doing
- Provide top-quality technical service before after and mainly during the onboarding of either new or existing customers into new markets products or operations helping to ensure customer satisfaction and strengthening customer relationships.
- Acquire excellent product and technical knowledge to assess and guarantee the quality to our customers.
- Help maximize the companys revenue.
- Expand current relationships with customers focusing on the development of new products and operations.
- Analyze prospects business and technical requirements and help develop solutions that meet those needs.
- Work together with Product and Development teams to help customize specific products for customers.
- Manage customer expectations and lead them to customer satisfaction.
- Build and maintain strong long-lasting customer relationships being the owner of the technical relationship with customers.
- Monitor the progress of the product integration and ramp up to ensure that they are successful.
What skills do I need
- Bachelors degree in engineering or computer science.
- 2 Years of experience in similar positions.
- Experience in dealing with customers from a technical approach.
- Experience in working and understanding APIs with the capability of explaining them to third parties.
- Fluent written and spoken English.
- Knowledge of SQL required.
- Experience in delivering client-focused solutions based on customer needs.
- Passion for customer success and deep interest in understanding client needs.
- Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them.
- Excellent analytical technical problem-solving and project management skills.
- Exceptional organizational skills with the ability to manage multiple activities and projects at the same time.
- Experience in payments is a plus.
What do we offer
Besides the tailored benefits we have for each country dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Social budget: youll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team Weve got your back!
Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and depending on your role and location you will combine selfmanaged focus time with moments of inperson connection in our collaboration hubs.
What happens after you apply
Our Talent Acquisition team is invested in creating the best candidate experience possible so dont worry you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
Simplify your cross-border payment operations in high-growth markets. Send and receive funds locally, reaching new customers. One easy integration, unlimited secure transactions.
