Sleep Clinical Specialist

Job Title

Job Description

Sleep Clinical Applications Specialist Sydney (Full Time)

Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging Information and Monitoring systems.

Our Sleep and Respiratory business is passionate about providing solutions that lead to healthier patients healthier practices and healthier businesses. We believe that effective sleep and respiratory management empowers patients to rediscover confidence and the freedom to live a fulfilling life by restoring their ability to sleep and breathe naturally.

Your Opportunity:

We currently have a full-time opportunity for a Sleep Clinical Applications Specialist located at our North Ryde Office.

The Sleep Clinical Applications Specialist is responsible for proactively engaging with sleep physicians General Practitioners (GPs) and other key sleep stakeholders to build trusted long term clinical relationships.

This person will also drive commercial alignment through proactive partnership with Sales and Marketing on territory plans campaigns and KOL programs to support strategic growth priorities (rather than reactive ad-hoc support).

This role will also provide advanced sleep product expertise and clinical support to Territory Account Managers to enable effective customer engagement and solution positioning as well as design and deliver high quality clinical education programs across in person events webinars virtual masterclasses and digital learning platforms.

This role will directly report to our Clinical Services Manager for SRC (Sleep and Respiratory Care) based in ANZ.

You are also responsible for:

Physician Engagement & Ke Opinion Leader (KOL Relationships

• Representing Philips as a credible clinical expert in sleep through evidence based discussions product expertise and clinical pathway knowledge across specialist and primary care settings
• Partner with Territory Account Managers to plan and execute targeted physician and GP engagement strategies
• Collaborate with and support Key Sleep Opinion Leaders (KOLs) to drive clinical advocacy best practice adoption and thought leadership in sleep care
• Facilitate peer-to-peer education opportunities round tables and speaker engagements for both specialists and GPs in line with approved governance and compliance frameworks
• Provide clinical input into the development of physician and GP facing materials marketing and education tools to support best practice sleep care

Clinical Engagement & Training

• Deliver tailored clinical training in sleep products and therapy pathways to clinicians and key reseller customers
• Engage with customers on a consultative needs based approach to support appropriate product application and clinical outcomes
• Deliver high quality clinical education training and product application support to internal colleagues
• Maintain curate and update clinical and learning content within Pharmacy Sleep Services (PSS) and reseller portals to ensure accuracy consistency and accessibility

Clinical Education Events

• Develop engaging evidence-based training content for SRC conferences including interactive sessions workshops and masterclasses tailored to clinician and reseller audiences
• Support the development of presentations and scientific content for keynote speakers and faculty at sleep conferences and major educational forums
• Present and contribute to Philips branded educational initiatives
• Create maintain and update sleep product education materials across multiple formats (e-learning modules webinars masterclasses newsletters and digital content libraries)
• Collaborate with pharmacy banner group educators to co-develop and clinically review internal education content
• Attend and actively participate in sleep related conferences workshops seminars and educational forums as required

To succeed in this role youll need a customer-first attitude and the following:

• Bachelors degree in healthcare (Nursing Biomedical Science Human Physiology or Neuroscience or the relevant).
• 3 to 5 years experience in the Sleep Industry
• Strong Customer Service Experience Acumen must have excellent empathy conflict resolution and listening skills
• Excellent Clinical and Presentation Skills

• An ability to build rapport with a diverse range of customers such as physicians and other relevant stakeholders (distributors sleep laboratories etc.) to understand their full needs and support.
• Must have a hands-on approach be pro-active positive and with a growth/commercial mindset
• You will be confident and savvy in managing administration tasks including using Microsoft Outlook Excel Word and internal databases or ordering systems.
• You will be flexible to travel across ANZ to support customers

About Philips

We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.

If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed regardless of your race religion color national origin gender sexual orientation age marital status veteran or disability status.

Were living this commitment through our Reconciliation Action Plan and employee-led resource groups and we encourage people from all backgrounds including Aboriginal and Torres Strait Islander Māori and Pacific Peoples to apply.

Should you require assistance during your application process due to accessibility reasons we will accommodate this upon request.