IT Assistant I

Job Title

Job Description

Job Posting Title: Network Specialist

Work Location: Pune India (Work from Office readiness for 24x7 and out of office hours support hours).

Relevant experience required (in years): 6 - 8 years.

Educational Qualification: Any graduate (preferably IT) from a reputed University

Required Skills & Competencies:

Excellent verbal and written communication skills with strong interpersonal abilities and the capacity to engage effectively at all organizational levels across all communication channels.

Hands-on experience with network hardware including configuration of firewalls switches and routing protocols; proficiency with HPE Aruba (routing & switching) and Check Point (firewalls) preferred.

Expert-level knowledge of remote access VPN solutions including advanced troubleshooting and root cause analysis.

Expert-level understanding of multi-OS networking stacks across enterprise environments.

Proficient in diagnosing and resolving identity-based networking issues including 802.1x device registration authentication failures and policy enforcement.

Strong ability to assess the network requirements of diverse enterprise applications and systematically troubleshoot connectivity and performance issues.

Skilled in the use of network diagnostic tools such as Wireshark and Nmap with the ability to interpret output efficiently to drive rapid issue resolution.

Solid working knowledge of enterprise wireless networking encompassing device authentication IP address management and access point troubleshooting.

Excellent organizational skills with demonstrated experience in support case management ensuring timely resolution and clear stakeholder communication throughout.

• Troubleshooting and resolving network problems for industrial equipment would be a plus.
• Working knowledge of ansible network automation would be a plus.

Roles & Responsibilities:

• Monitor the health of data centres worldwide and take timely corrective actions to maintain uptime and performance.
• Troubleshoot and resolve network issues across Windows endpoints Windows servers Linux servers and virtual machines.
• Provide L2 support for LAN/WAN environments in a 247 operational setting; engage with ISPs and WAN providers to address service disruptions and collaborate with L3 teams on the resolution of major incidents.
• Troubleshoot and maintain switches firewalls and wireless access points to ensure optimal performance and reliability with a focus on HPE Aruba (switching and wireless) and Check Point (firewalls).
• Manage monitor and optimize network infrastructure using centralized platforms such as Aruba Central and OP5 Netmon.
• Support L3 teams in network maintenance and system upgrades including service packs patches hotfixes and security configurations; provide hands-on physical assistance as needed including racking cabling and patch management.
• Adhere to established configuration and change management policies to ensure all network changes are properly documented approved and executed with minimal risk.
• Troubleshoot remote access VPN issues at the end-user level addressing both endpoint and firewall-side factors to drive fast effective resolution.
• Troubleshoot and support collaboration devices including video conferencing systems IP phones and meeting room endpoints to ensure seamless connectivity and user experience.