After Sales Manager Pietermaritzburg

Accountancyplacements

Job Location:

Pietermaritzburg - South Africa

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

After Sales Manager - Pietermaritzburg
Our reputable client is seeking an experienced After Sales Manager to lead product support operations and ensure customer service level expectations are consistently met or exceeded within defined financial guidelines.

Responsibilities

Reporting directly to the Regional Manager the After Sales Manager will form part of the South African Management Team.

Develop annual expense and investment budgets and ensure achievement of financial plans
Develop implement and evaluate strategic initiatives that address ongoing and changing business needs across dealer and distributor markets
Develop and maintain the after-sales operations of the dealer and distributor network including (but not limited to) the companys workshop concept service business development training and IT competence
Ensure the quality of the dealer and distributor network is continuously improved and maintained through regular implementation and analysis of service surveys and audits
Effectively manage and enforce the Groups warranty policy and ensure timely and accurate reporting of warranty statistics and early warning notifications to relevant product categories
Identify and implement internal and external training programmes to ensure ongoing competence improvement of staff and customers
Manage internal customer and technical support policies and procedures

Direct functions and performance via the Management Team within Sales Service and Marketing:

Identify evaluate and implement strategic initiatives that address changing business needs
Develop business trading terms (business model) and pricing strategies that drive market volume and value growth while maximising group profitability
Conduct regular business analysis including customer profitability product line performance cost to serve competitor activity and market share development
Develop and maintain organisational culture values and reputation in the South African market across Sales Service Operations Marketing and customers
Report to Regional Management on organisational plans and performance
Work with Service and Sales teams to manage additions/removals of finished goods within the African product assortment (product lifecycle management)
Work with product categories to develop new products for the African market and support the evaluation of field testing where applicable
Coordinate new product samples for internal review and testing
Recommend and review product specifications and requirements
Ensure all aspects of the African product assortment meet specification requirements
Ensure accuracy in STEP for all finished goods (e.g. PNC status feature images feature text and specifications)
Ensure product compliance for the HZA market (NRCS)
Develop and manage a complete product roadmap
Conduct regular market research on competitor pricing offerings and promotions
Manage and maintain ZA and Distributor PHS pricing submission files
Ensure TP pricing is loaded in PHS and manage all pricing master files
Manage price increases and assist with the release of new price lists
Report on quarterly PD with Finance
Engage in and manage the HZA elimination process
Work with the Operations team to ensure HZA PNC is loaded into the REX business system and all replacements are correct and accurate
Work with After Sales and Operations to ensure spares are ordered to support new product launches
Develop product launch communication and specification documents in conjunction with Marketing
Create training modules for internal staff and external reps on new product releases
Work with the Service team to develop new product training for dealers and distributors
Conduct product training for staff dealers and distributors
Become a product expert through regular usage and personal testing
Assist Marketing with PR and social media content to ensure product relevance and accuracy
Work with Marketing to ensure all product communication is accurate before publication (Product Launches Spec Sheets Catalogues Price Lists)
Proofread all material including catalogues
Work with Marketing on new product photo and film shoots
Assist in managing websites STEP Sitecore (MPIM) support site Web Order consumer site and e-commerce platform
Submit monthly after-sales and warranty reports
Conduct internal and external training courses where required
Manage motivate and coach all team members to ensure achievement of goals and objectives; conduct performance appraisals in line with Group standards
Identify development needs within the team and implement appropriate training plans
Provide an environment that encourages personal and professional development
Provide leadership and coordination across all functional areas of the company

Requirements

Matric (Grade 12)
Minimum 5 years experience in a management role or similar environment
Technical knowledge of outdoor power equipment including 2-stroke 4-stroke and battery-powered products
Business Degree or equivalent qualification acceptable to the company
Strong commercial acumen with a strategic and analytical approach
Innovative mindset
High level of competency in Microsoft Office (particularly Excel) and strong understanding of IT systems and applications (including AI)
Valid drivers license
Excellent communication customer relationship and stakeholder management skills
Strong planning organisational and time management abilities
Results-driven proactive and able to work with urgency and meet deadlines
Close attention to detail and accuracy
Flexible work schedule and willingness to travel as required

Due to the high volume of applications received only suitable candidates who meet the criteria of this vacancy will be contacted.

Required Experience:

Manager

After Sales Manager - PietermaritzburgOur reputable client is seeking an experienced After Sales Manager to lead product support operations and ensure customer service level expectations are consistently met or exceeded within defined financial guidelines.ResponsibilitiesReporting directly to the Re...