Front Desk Key Holder
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Job Location:
Carmel, IN - USA
Hourly Salary:
$ 20 - 22
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job description:
This isnt a front desk job. Its a hospitality and sales career.
At Woodhouse Day Spa we dont process appointments. We create experiences. When a guest walks through our doors theyre escaping their busy life for a few hours of genuine luxury: a comfy robe reflexology sandals a quiet relaxation room hot cinnamon tea and a warm neck wrap before their service even begins.
Were a destination spa experience that happens to be in your neighborhood. And we need people who understand the difference.
About This Role
As a Spa Coordinator/Key Holder youre the first and last impression of our spa. You open and close the building welcome guests into our world help them choose the right services and ensure they leave already thinking about their next visit. When something goes sideways you handle it. When the team needs direction you provide it.
This is a leadership position. Youll mentor newer team members make decisions when managers arent on-site and take ownership of the guest experience from parking lot to checkout.
What Youll Actually Do
- Open and close the spa ensuring everything is perfect for guests and the next shift
- Welcome guests warmly and guide them through our signature experience (robes sandals relaxation room tea)
- Book appointments recommend services and help guests find exactly what they need
- Suggest enhancements and retail products that genuinely improve the guest experience
- Handle guest concerns and complaints with grace turning problems into loyalty
- Support and guide newer front desk team members during your shifts
- Keep the front of house running smoothly when management isnt on-site
Compensation & Benefits
- $20-22/hour based on experience
- 5% commission on retail sales when you hit your targets
- $5 bonus per enhancement sold (once you hit 10 per month)
- Complimentary spa services
- Product discounts
- Paid training
- Clear path to management for high performers
Youre a Great Fit If...
- You genuinely enjoy making people feel special and taken care of
- You see sales as helping people find what they need not pushing products
- You take ownership and solve problems without waiting to be told what to do
- Youre comfortable leading a shift and supporting less experienced team members
- Details matter to you and you follow through on the little things
- Youve worked in hospitality retail or customer service and want something better
You Might Not Be a Good Fit If:
- You think recommending products or services is pushy
- You prefer working alone without constant guest interaction
- You cant work weekends or occasional holidays
- Following scripts and protocols feels restrictive to you
- Youre looking for a quiet desk job where you can zone out
Requirements
- 2 years in hospitality retail or customer service
- Previous key holder shift lead or opening/closing experience
- Comfortable with point-of-sale systems and handling payments
- Available for full-time hours including weekends
- Reliable transportation to our location
Nice to Have (Not Required)
- Experience in spa salon or wellness industry
- Knowledge of skincare products and services
- Experience training or mentoring others
How to Apply
Submit your resume to and a brief cover letter that tells us:
- A time you turned a frustrated customer into a loyal one. What happened and what did you do
- Why hospitality not just any job What draws you to this work
- Which location(s) work for you and your availability for opening/closing shifts.
About Woodhouse Day Spa
For 19 years Woodhouse Day Spa has been providing luxury spa experiences to the Indianapolis area. Weve built our reputation on attention to detail exceptional service and creating an environment where both guests and team members thrive. Our experienced leadership team is committed to developing talent from within and many of our managers started at the front desk.
- Were looking for people who want to build a career not just fill a position.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Sales: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Ability to Commute:
- Carmel IN 46032 (Required)
Work Location: In person
Compensation: $20.00 - $22.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Passion Meets Purpose at Woodhouse
At Woodhouse we provide self-care that lasts. We believe that wellness and luxury should be accessible and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
Are you a spa professional looking to make an impact in the wellness of others Join us at Woodhouse where youll share your craft in a luxury environment with ample opportunity for growth.
About Us: Founded in 2001 Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages facials body treatments rituals and more we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85 locations nationwide we are the gold standard of neighborhood spas powered by our commitment to an unparalleled spa experience that focuses on total well-being.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
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