iCOM-S System Specialist

POSITION SUMMARY

The iCOM-S System Specialist will travel to customer data center sites to perform startup and maintenance activities on Vertiv iCOM-S equipment. The iCOM-S system integrates with Vertiv cooling equipment and data halls to monitor performance data and communicate this information to facility Building Management Systems (BMS) and customer end users.

The iCOM-S System Specialist will be instrumental in helping a customer design setup and troubleshoot their network and system infrastructure to provide an optimal iCOM-S integration. Good organizational and project management skills are paramount to this position. Once the system has been started up the System Specialist will assist in commissioning support and technical training in the operation and maintenance of the iCOM-S system.

Finally the System Specialist will be responsible to maintain a healthy ongoing relationship with all customers and provide support and technical knowledge to assist them in maintaining and operating their iCOM-S system. The System Specialist must be able to problem solve with minimal technical support as they are the subject matter expert.

RESPONSIBILITIES

• Assist the customer in system design and documentation during startup
• Attend startup meetings during the design and startup phases
• Own the project from start to completion and beyond
• Assist the customer in troubleshooting network infrastructure
• Set up iCOM-S software on iCOM-S systems or customer owned servers
• Develop positive relationships with sales and customers by maintaining customer satisfaction with Vertiv products
• Coordinate supervise and perform factory startup of key products
• Participate on New Product Development (NPDP) teams:
  • Provide serviceability feedback to engineering during the design process
  • Review and contribute to technical training material and manuals
• Test new software and product releases and provide feedback to developers
• Provide feedback to the factory for potential product quality and reliability issues
• Informally train local support staff (including customer maintenance personnel 3^rd party contractors or Vertiv associates) on how to operate and maintain iCOM-S equipment after startup.
• Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available or when the technical knowledge requires the level and expertise of a System Specialist.
• Other duties as required to ensure a satisfied customer

QUALIFICATIONS

Minimum Qualifications:

• 2-year degree in an IT or programming related field or 4 years military experience in an IT related field or 2 years experience in Data Center Operations
• A good understanding of network protocols and network configuration
• Experience with network troubleshooting equipment
• A good understanding of Modbus and BACnet BMS protocols
• Experience with computer imaging configuration and troubleshooting
• Experience with Vertiv Thermal Equipment will increase eligibility for this position but is not required.

Preferred Qualifications:

• HVAC 2-year degree with IT/Networking related experience
• Completion of all available Vertiv Product Training Classes especially iCOM-S and new products. (Training provided after hire)
• Excellent customer service communication and diplomacy skills
• Highly Proficient with electrical / electronic and network test equipment
• Proficient with technical schematics and diagrams
• Knowledge of common BMS communication protocols
• Willingness to attend classes to learn about Vertiv cooling equipment and configuration
• Familiarity with industry terminology and ability to communicate effectively with data center personnel
• Excellent analytical and problem-solving skills
• Ability to provide remote after hours support in emergency situations
• Willingness to continuously learn new technologies and updates on current technologies
• Ability to read and understand network topologies and electrical schematics
• Ability to use graphics tools such as Visio and Paint
• Ability to use standard Microsoft Office software such as Word and Excel
• Ability to work in a team environment and interface with multiple contractors (Controls Mechanical I/T and other Vertiv employees)

POSITION ELIGIBILITY REQUIREMENTS:

• Ability to travel 75%
• Ability to work unusual hours such as weekends and nights based on customer requirements
• Drivers license and passport are required
• This is a physical position requiring good physical condition and the ability to climb stairs and ladders lift potentially heavy objects safely walk considerably around customer sites etc.