Technical Support Engineer (Blockchain & Backend)
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300 million people in 100 countries for our industry-leading security user fund transparency trading engine speed deep liquidity and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education research payments institutional services Web3 features and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
As a Tier 3 Technical Support Engineer you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting with additional opportunities to engage in backend tasks related to Java Spring Boot microservices APIs and blockchain technologies.
Responsibilities:
- Provide advanced (Tier 3) technical support ensuring fast issue identification resolution and escalation when needed.
- Work closely with Tier 1 and Tier 2 support DevOps and backend developers to solve code-level and system-level issues.
- Design develop and maintain internal automation tools to optimize workflow and reduce manual processes.
- Build dashboards and monitoring solutions to track system performance and incident trends.
- Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
- Document troubleshooting processes root cause analyses and best practices for the internal knowledge base.
- Support incident management ensuring 24/7 stability of Binances trading platform and related systems.
- Continuously explore new technologies and best practices in backend automation and Web3 infrastructure.
Requirements:
- Bachelors degree in Computer Science Software Engineering or related field.
- 2-10 years of experience in technical support DevOps or backend engineering for large-scale systems.
- Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
- Proficiency in AI tools such as Claude Code for vibe coding and QA; proficiency in writing AI Agent skills utilizing AI to analyze logs and databases for troubleshooting and data analysis; proficiency in using AI agents to automate task management.
- Proficiency in Java (preferred) Python or Rust; experience with Spring Boot and microservices is a plus.
- Hands-on experience with Linux Kubernetes and CI/CD pipelines.
- Familiar with network protocols (HTTP TCP/IP) and RESTful API troubleshooting.
- Knowledge of MySQL and performance tuning; NoSQL (MongoDB Redis) is a plus.
- Fluent in English and Mandarin to coordinate with global stakeholders.
Preferred Qualifications
- Background in Java backend development and microservice troubleshooting.
- Experience in payment systems fintech or Web3 infrastructure.
- Understanding of blockchain fundamentals and curiosity about DeFi Web3 or AI-driven systems.
Team Growth Opportunities
- Be part of a global tech team supporting millions of users.
- Work at the intersection of engineering operations and customer experience.
- Learn from top engineers in infrastructure middleware and backend systems with clear growth paths toward full-stack expertise.
- Make an impact in the fast-evolving crypto and Web3 ecosystem.
Why Binance
Shape the future with the worlds leading blockchain ecosystem
Collaborate with world-class talent in a user-centric global organization with a flat structure
Tackle unique fast-paced projects with autonomy in an innovative environment
Thrive in a results-driven workplace with opportunities for career growth and continuous learning
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application you confirm that you have read and agree to our Candidate Privacy Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
Binance is a blockchain ecosystem comprised of Exchange, Labs, Launchpad, Info, Academy, Trust Wallet, and Blockchain Charity Foundation (BCF). Binance Exchange is one of the fastest and most popular cryptocurrency exchange platforms in the world, capable of processing over 1.4 millio ... View more
