IT Service Specialist

The Citadel

Job Location:

Charleston, SC - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Responsibilities:

The Citadel Military College of South Carolina is seeking an IT Support Specialist to join our Information Technology Services this role you will provide help desk support to faculty staff and students.

Key Responsibilities:

Help Desk Support: Answer and track support calls using The Citadels IT ticketing system. Use remote access tools to troubleshoot software issues remove malware and viruses install software assist with account issues and provide general troubleshooting assistance.
Customer Service: Deliver exceptional customer service by promptly and effectively addressing user needs and resolving technical issues.
Issue Trend Recognition: Identify and recognize recurring IT issues within The Citadels community. Collaborate with team members to actively resolve these issues and contribute to a more efficient IT environment.

Minimum and Additional Requirements:

Associates degree or high school education with at least one year of technical experience in computer system support.
Proficiency in Windows and MS Office systems.
Excellent written and verbal communication skills.
Self-motivated independent and proactive problem solver.

Preferred Qualifications:

CompTIA A Certification.

Join our dynamic Information Technology Services team at The Citadel and help us provide top-notch IT support to our faculty staff and students!

Benefits of Working at The Citadel

Extensive Health Plans
Great Retirement Options
Tuition Waiver Program
Paid Parental Leave
Employee Discounts
Isle of Palms Beach Club
Swain Family Boat Center
Community Service Opportunities
Read more about our benefits on ourHR website

About The Citadel College

The Citadel also known as the Military College of South Carolina is a public senior military college located in Charleston South Carolina. Founded in 1842 The Citadel has a rich history and educational reputation. With our current location on the banks of the Ashley River in downtown Charleston you are close to great restaurants shopping and much more. Ranked #1 Public College in the South (U.S. News & World Report 2022) for schools with up to a masters degree the opportunities are endless.

There are about 2300 undergraduate students who make up the South Carolina Corps of Cadets. Out of the Corps of Cadets 1 out of 3 graduates earn a military commission. Students can choose from 31 Majors 57 Minors pre-health professions and pre-law (a concentration in political science). The 11:1 student-to-faculty ratio guarantees students a quality education. Another 1000 students attend the Graduate College evening and online programs

Required Experience:

Job Responsibilities:The Citadel Military College of South Carolina is seeking an IT Support Specialist to join our Information Technology Services this role you will provide help desk support to faculty staff and students.Key Responsibilities:Help Desk Support: Answer and track support calls using...