Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

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Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

What Youll Do

As a Technical Support Engineer (TSE) youll provide technical support remotely and on site to Field Service Operations (FSO) personnel for highly complex problems involving equipment malfunction on wafer issues and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies youll establish success criteria develop comprehensive action plans analyze and compile findings perform root cause analysis and support FSO repair activities through escalation closure.

Role Responsibilities

• Support multiple technical escalations resolve with focus on time to resolution and quality of work

• Attend customer field issues meetings with FSO collaborate with BU engineers

• Recommend best practices to improve products processes or services

• Publish Technical Lessons Learned troubleshooting guides technical (ET) papers etc.

• Provide on-site coaching to Field Service Operations

• Provide Alpha and Beta Site support

• Support NPI development early in the product life cycle and at key customer sites

• Support BU DFx (Design for Service / Install) projects

• Create or collaborate in creation of innovative advanced trouble shooting tools

• Coach colleagues with less experience; lead small projects with manageable risks and resource requirements

• Solve complex problems using new perspectives on existing solutions

• Exercise judgment based on the analysis of multiple sources of information and data

Minimum Qualifications

• Bachelors degree (or equivalent) in a technical field.

• 24 years of Semiconductor Etch HW experience.

• Experience with Microsoft suite and tools such as SAP VSPI and ARK

Preferred Qualifications

• Exhibit strong communication skillsable to explain difficult or sensitive information

• Demonstrate strong relationship management skillsworks to build consensus and effectively manage difficult situations and stressful environments

• Aware of competition and the factors that differentiate them in the market

• Shift: Mon-Fri 8 hr per day

• Travel: Yes generally 25% of the time but could be as high as 50%.

• Relocation Eligible: No

• Referral Payment Plan: Standard

Additional Information

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Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.