O2C Specialist

Company Overview:

When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theres really only one: Zones First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.

Position Overview:

The O2C Analyst (Order-to-Cash) is responsible for supporting receivables operations including invoicing collections follow-ups queue management and account reconciliation to ensure accurate customer balances and timely cash inflows. The role involves actively tracking outstanding invoices resolving billing and payment discrepancies and maintaining clean and up-to-date customer accounts.

What youll do as an O2C Specialist (Order-to-Cash):

Employees employed in the role of O2C Specialist (Order-to-Cash) shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proactively manage and follow up on high complexity accounts & overdue customer invoices driving collections through structured policycompliant communication via email and phone
• Investigate analyze and resolve billing disputes related to pricing variances deductions short payments and invoicing errors ensuring timely and well-documented resolution
• Review and release sales orders held in the credit queue validating credit limits approvals contractual terms and required documentation in line with credit and compliance policies
• Perform cash application activities ensuring customer receipts are accurately applied to invoices and discrepancies are investigated and resolved
• Conduct detailed customer account reconciliations and clear open aged or mismatched balances to maintain accurate AR records
• Monitor Accounts Receivable aging trends focusing on reduction of overdue and highrisk receivables through targeted followup and escalation
• Track research and resolve short payments deductions and unapplied cash items in coordination with Sales Billing Cash Application and other internal teams
• Serve as a point of contact for customer AR inquiries partnering with Sales and crossfunctional stakeholders to resolve issues impacting invoicing payments and collections
• Maintain complete and accurate documentation of customer communications actions taken approvals and resolutions within the ERP/CRM systems
• Take ownership of complex disputes escalations and longoutstanding receivables ensuring appropriate escalation risk visibility and resolution strategies are applied
• Support compliance audit and internal control requirements by ensuring adherence to standard operating procedures segregation of duties and documentation standards

What you will bring to the team:

Requirements

• 3 4 years of experience in Accounts Receivable / O2C
• Strong experience handling:
  • Collections and follow-ups
  • Customer disputes and payment issues
• Ability to manage overdue balances and escalation cases
• Understanding of AR aging and payment behavior
• Experience working with ERP systems
• Strong communication and follow-up skills

Education

• Bachelors degree in Accounting Finance Business Administration (Finance preferred) or an equivalent field

Zones offers a comprehensive Benefits package

At Zones we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance optional health insurance EOBI and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT sales engineering or operations Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin disability protected veteran status age genetic information or pregnancy.

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