IT Support Specialist

Position Summary

Under the direct supervision of the Maintenance Director the Part-Time IT Support Specialist is responsible for providing day-to-day on-site and remote technology support for the Edwardsville YMCA. This position averages approximately 9 hours per week with a flexible and negotiable schedule. The role is primarily focused on operational support functions including basic troubleshooting user assistance and technology setup. The specialist works in close collaboration with an external IT consultant who provides guidance training and advanced technical support.

ESSENTIAL FUNCTIONS:

Day-to-Day Support

• Provide front-line support for staff technology needs (password resets login issues basic troubleshooting)
• Assist with internet connectivity and network-related issues
• Troubleshoot common hardware and software issues (computers printers phones)
• Other duties as assigned

On-Site Tech Support

• Set up and support technology for meetings events and programs (Zoom presentations AV equipment)
• Ensure meeting spaces and shared technology are functional and ready for use

Equipment & Systems Support

• Assist with setup maintenance and basic upkeep of computers and devices
• Help track and organize IT equipment inventory
• Support onboarding/offboarding of staff from a technology standpoint (accounts devices access)

Coordination with IT Consultant

• Serve as the on-site liaison for IT-related needs
• Escalate complex issues to the IT consultant and assist with implementation of solutions
• Learn and apply basic IT best practices through ongoing training

OUR CULTURE:

Our mission and core values are brought to life by our the Y we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else we are on a relentless quest to strengthen our community beginning with you.

YMCA COMPETENCIES (Leader):

Advancing Our Mission & Cause: Provide visionary leadership to the organization and to ensure that all resources are mobilized to adapt to new challenges and needs in the community.

Building Relationships: Connect people to the Ys cause by developing inclusive relationships partnerships and collaborations so that Ys can co-create solutions to pressing social needs.

Leading Operations: Ensure relevance effectiveness and sustainability of the organization so that we can continue to fulfill our promise to the community.

Developing & Inspiring People: Support the holistic development of self and others so that everyone can embrace the Ys cause sustain the Ys culture and inspire others to take individual and collective action to further our impact.

QUALIFICATIONS:

1. Basic knowledge of computers networks and common software (MicrosoftGoogle email Zoom)
2. Basic proficiency in YMCAs software systems (CRM accounting phones payroll etc.) is expected within 90 days.
3. Strong problem-solving skills and willingness to learn
4. Ability to communicate clearly with non-technical staff
5. Strong customer service mindset and responsiveness
6. Ability to work independently and manage multiple small tasks
7. Prior YMCA and/or IT support or help desk experience preferred but not required.

PHYSICAL DEMANDS:

• Must be able to lift and carry items appropriate to the position.
• Must be able to perform duties while standing and actively moving for extended periods on varying surfaces.
• Must have visual and auditory ability to respond to critical incidents and the physical ability to respond swiftly in an emergency.
• Work will be performed indoors.
• Must be able to coordinate various large and small tasks simultaneously and positively handle tension and stress.