Senior Product Documentation Specialist

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

We are seeking a Senior Product Documentation Specialist to lead documentation for our merchant services and payment acceptance this highly cross-functional role you will partner with Product Engineering Support and Integration Delivery to build and scale a documentation program that enables developers merchants sales partners and internal teams to successfully implement troubleshoot and support our technology.

You bring strong technical fluency can quickly get to the why behind complex systems and translate that understanding into clear usable content. You will also help advance our documentation strategy by standing up and advocating for modern AI-enabled documentation workflows that improve quality consistency and speed without compromising accuracy or governance.

Primary responsibilities

• Own and evolve developer documentation end-to-end:Create and maintain API and SDK references authentication/error guidance sample requests/responses Postman collections and step-by-step integration guides for in-store and in-app payment solutions.

• Drive documentation strategy and information architecture:Establish standards for structure templates terminology style and content lifecycle management across products and audiences.

• Lead release communications for technical audiences:Produce clear internal and external release notes upgrade guidance and enablement materials that keep Support Sales and internal teams aligned and effective.

• Operate as a technical partner to Product and Engineering:Proactively gather requirements validate technical accuracy and influence product readiness by identifying documentation gaps ambiguity or integration friction early.

• Champion continuous improvement through measurement:Use feedback loops and available signals (support trends integration issues stakeholder input doc usage) to prioritize and improve documentation outcomes.

• Stand up and advocate for AI-assisted documentation tooling:Evaluate and help implement AI tooling and workflows for tasks like content drafting summarization consistency checks and taxonomy/metadataaligned with quality controls and stakeholder needs.

What You Need to Have:

• Associate or bachelors degree required; equivalent work experience considered

• 5 years experience in technical writing / product documentation (or related role) withdeveloper-facing documentationas a primary focus

• Demonstrated ability to understand complex technical systems (APIs SDKs authentication error handling integrations) and communicate them clearly to different audiences

• Strong writing editing and information design skills; exceptional attention to detail

• Experience partnering with Engineering and Product to validate technical accuracy and influence outcomes

• Experience building or scaling documentation standards templates and reusable content patterns

• Strong user empathy and a customer-outcome mindset (developers merchants partners internal enablement teams)

You will shape how customers partners and internal teams understand integrate and support our payment solutions. We value clarity collaboration and practical innovation and we invest in documentation that improves product adoption reduces support friction and elevates the developer experience.

To be considered:Please submit your resume and writing sample(s) that demonstrate your ability to create developer documentation user guides or in-app help content.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Massachusetts Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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