Customer Success Specialist

Customer Success Specialist (Native Taiwanese) Penang / Livingstone
RM8500 RM8900 (Language allowance included) 24/7 Rotational Shifts (5 days work / 2 off) Onsite WFH 1 month (until visa approval) ASAP Start

We are hiring a Native Taiwanese Customer Success Specialist to join a high-performing international customer support team based in Penang Malaysia (Livingstone).

This is a premium opportunity for native speakers looking for a stable well-paid customer experience role in a structured global support environment.

Key Responsibilities:

• Support customers with online orders and service-related queries

• Handle inbound calls and email communication professionally

• Process payments and sensitive customer data securely

• Ensure accurate and compliant handling of all customer information

• Escalate priority issues when required

• Maintain high service quality and customer satisfaction standards

• Contribute to continuous improvement of customer experience processes

Requirements:

• Native Taiwanese speaker (C1 minimum required)

• Fluent in English (B2 level or above)

• Diploma or Bachelors degree in any field

• Minimum 6 months customer service experience preferred

• Fresh graduates welcome (Communication / English / related fields)

• Strong customer service mindset and emotional intelligence

• Ability to work in a 24/7 rotational shift environment

• Call centre experience is an advantage

Key Competencies:

• Strong customer-first mindset

• Excellent communication and active listening skills

• Ability to handle complaints professionally

• Calm analytical and solution-oriented approach

• Strong adaptability in fast-paced environments

• Willingness to learn and continuously improve

Offer:

• RM8500 RM8900 total package (incl. language allowance)

• WFH for 1 month until visa approval

• Structured training and onboarding

• International working environment in Malaysia

• Strong career growth in CX / customer success operations

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