Call Center Associate
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Job Location:
Wilkes Barre, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Overview
The Salvation Army Call Center in Wilkes-Barre Pennsylvania is seeking courteous professional detail-oriented individuals to answer calls from donors.
Responsibilities
The Donor & Customer Communications Associate serves as the first point of contact for donors customers and the public who reach out to our Call Center. They provide professional courteous and informative assistance regarding donations of goods and vehicles as well as other services offered by The Salvation Army. This role ensures that all communication is handled with a high degree of accuracy empathy and efficiency while supporting the mission of The Salvation Army.
Duties and Responsibilities:
Duties and Responsibilities:
- Respond to all communications in a courteous professional and timely manner.
- Clearly and briefly explain the Vehicle and Goods Donation programs provide store information and contact information for other services offered through The Salvation Army.
- Handle all inquiries and concerns calmly and respectfully.
- Communicate effectively with donors regarding pickups or issues related to donated vehicles.
- Accurately collect and enter donor information into the designated system. Maintain a working knowledge of internal systems such as CATS DSS and other programs.
- If necessary handwrite details neatly and input into the system as soon as possible in the event of a system outage.
- Provide guidance regarding abandoned vehicles rejected items or donation cancellations.
- Assist donors by rescheduling pickups or resolving any issues that may arise.
- Escalate complex issues to the Assistant Director or Director as needed.
- Assist with general administrative tasks such as preparing donor mailings (folding stuffing labeling) completing forms and organizing paperwork
Qualifications
Qualifications:
- Good command of the English language both verbal and written.
- Strong attention to detail and proofreading skills.
- Professional demeanor with strong interpersonal and customer service skills.
- Working knowledge of computers & Microsoft products.
Required Experience:
IC
About Company
The Salvos are made up of people who believe. Many of us believe in God. At the Salvation Army, we believe in doing good that brings hope and transforms lives.
