Specialist, Workforce Management (UHR)

The Workforce Management Specialist manages and responds to workforce design and management inquiries such as reorganizations layoffs and terminations by interpreting and applying university policies and guidelines. This role provides expert guidance to ensure alignment with university standards as well as labor legal and compliance requirements.

The Specialist gathers and analyzes data collaborating with appropriate offices as needed to identify trends and insights across the partnership with key stakeholders the role evaluates existing practices and workflows and helps design programs and initiatives that drive continuous improvement operational effectiveness and positive client relationships.

Job Responsibilities:

The candidate for the position of Workforce Management Specialist will be responsible for:

• Manages and tracks workforce management and redesign requests (e.g. reorganizations terminations) within a case management system ensuring timely resolution and appropriate escalation. Conducts intake meetings analyzes requests and consults with the Office of General Counsel and key stakeholders as needed. Communicates recommendations clearly and prepares written responses as required.

• Provides guidance to university stakeholders on workforce management policies and best practices ensuring alignment with university standards employment and labor laws and regulatory requirements. Supports the development of standard workforce management and redesign communications. Monitors organizational and operational changes to identify risks and proactively develop mitigation strategies.

• Designs and implements programs policies and procedures to enhance the workforce management function and client experience. Analyzes and reports on workforce data to identify trends and drive proactive solutions that improve workflows reduce risk and minimize reactive work. Partners with stakeholders to identify process and technology improvements resolve issues and implement effective workplace practices.

• Coordinates and delivers workshops and trainings for university stakeholders. Supports organizational change initiatives by identifying risks and developing proactive mitigation plans. Maintains current knowledge of employment laws labor practices and relevant policy trends.

• Builds and maintains strong collaborative relationships with key stakeholders. Ensures compliance with legal and regulatory requirements to minimize organizational risk and liability.

• Encourages a workplace culture where all employees are valued value others and have the opportunity to contribute through their ideas words and actions in accordance with the USC Code of Ethics.

Preferred Qualifications:

The ideal candidate for the position of Workforce Management Specialist has the following qualifications:

• Seven or more years experience in higher education employment law and/or employee and labor relations.

• Advanced degree in human resources psychology communications employment law industrial relations or another related field and/or law degree.

• SHRM (Human Resource Certification) or similar human resource management certification.

• Knowledge of best-practice procedures used to investigate and resolve employee/labor concerns and grievances.

• Knowledge of the leading philosophies and best practices around managing employee performance related to employee/labor relations and corrective actions.

• Experience ensuring compliance with applicable laws and regulations.

• Ability to analyze data to look for trends and patterns.

• Demonstrable record of positive influence of department culture during change through trust-building and welcoming.

• Ability to train and educate staff on new existing or emerging policies practices laws and industry trends and ensure quality baseline of department knowledge.

• Ability to identify knowledge skill and resource gaps and recommend relevant solutions utilizing industry trends.

Minimum Qualifications:

The candidate for the position of Workforce Management Specialist must meet the following qualifications:

• Five years experience in human resources compliance and risk management or related field.

• Bachelors degree in human resources business psychology communications employment law industrial relations or another related field.

• Experience using a case management system (e.g. i-Sight) and data analysis. Sound judgment high integrity and problem-solving skills.

• Knowledge of current major employment laws (e.g. ADA FMLA).

• Experience establishing collaborative initiatives with multiple departments.

• Demonstrated experience providing high-level customer service.

• Excellent written and oral communication skills and the ability to handle complex highly sensitive and confidential information.

• Excellent facilitation skills with a proven track record of building strong collaborative relationships with stakeholders at all levels of an organization.

• Demonstrated ability to effectively manage time prioritize tasks and work independently.

• Proficiency with Microsoft Office.

The annual salary range for this position is $100000 to $108000. When extending an offer of employment the University of Southern California considers factors such as the scope and responsibilities of the position the candidates work experience education/training key skills internal peer alignment federal state and local laws contractual stipulations grant funding as well as external market and organizational considerations.

#LI-Hybrid

Minimum Education: Bachelors degree


Minimum Experience: 5 years Five years experience in human resources compliance and risk management or related field.

Minimum Skills: Bachelors degree in human resources business psychology communications employment law industrial relations or another related field. Experience using a case management system (e.g. i-Sight) and data analysis. Sound judgment high integrity and problem-solving skills. Knowledge of current major employment laws (e.g. ADA FMLA). Experience establishing collaborative initiatives with multiple departments. Demonstrated experience providing high-level customer service. Excellent written and oral communication skills and the ability to handle complex highly sensitive and confidential information. Excellent facilitation skills with a proven track record of building strong collaborative relationships with stakeholders at all levels of an organization. Demonstrated ability to effectively manage time prioritize tasks and work independently. Proficiency with Microsoft Office.
Preferred Education: Masters degree

Preferred Certifications: SHRM (Human Resource Certification) or similar human resource management certification.
Preferred Experience: 7 years Seven or more years experience in higher education employment law and/or employee and labor relations.
Preferred Skills: Advanced degree in human resources psychology communications employment law industrial relations or another related field and/or law degree. Knowledge of best-practice procedures used to investigate and resolve employee/labor concerns and grievances. Knowledge of the leading philosophies and best practices around managing employee performance related to employee/labor relations and corrective actions. Experience ensuring compliance with applicable laws and regulations. Ability to analyze data to look for trends and patterns. Demonstrable record of positive influence of department culture during change through trust-building and welcoming. Ability to train and educate staff on new existing or emerging policies practices laws and industry trends and ensure quality baseline of department knowledge. Ability to identify knowledge skill and resource gaps and recommend relevant solutions utilizing industry trends.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.

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