Office Coffee Customer Service RepresentativeWarehouse Associate

Continental Services

Job Location:

Maple Heights, OH - USA

Hourly Salary: $ 18 - 20

Posted on: 5 days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

A Taste of Who We Are:

Backed by a tireless commitment to high quality innovative culinary offerings and unparalleled client and guest services Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine the industrys source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality We are tirelessly committed to providing the highest quality food beverages and service by anticipating our guests needs so they can count on memorable experiences every time.

Collaboration We prioritize working together with a shared vision and effective & transparent communication we unite as one team to achieve remarkable experiences.

Responsibility we hold ourselves accountable to be there for our team and clients to deliver what we say we will when we say we will and check in on progress along the way.

Innovation We are forward-thinkers always looking for new processes technologies and techniques to increase efficiencies and scalability to improve our services.

The Experience Youll Create

We are seeking a detail-oriented Customer Service Representative to support daily operations and ensure accurate order processing and fulfillment for Office Coffee Service (OCS) products. This role is primarily focused on administrative and operational support with limited direct customer interaction.

You will work closely with internal teams to manage orders maintain accurate records and ensure timely addition this role includes hands-on warehouse responsibilities spending approximately 3 hours per day picking and preparing products for delivery.

Support customer service operations by managing inquiries through internal systems (email JIRA and other platforms) with limited direct customer interaction
Maintain accurate customer data delivery orders and invoices across company systems
Assist in processing and verifying OCS orders to ensure accuracy and timeliness
Collaborate with internal teams to resolve issues and ensure completion of requests
Monitor case activity within third-party portals and ensure proper follow-up
Audit monthly invoices and distribute outstanding or additional billing
Create invoices for non-standard charges such as shrink minimums billable hours and credits
Support cross-functional projects and assist with implementation of new processes and procedures
Spend approximately 3 hours per day in the warehouse picking packing and staging office coffee products ensuring order accuracy and efficiency
Perform additional duties and special projects as assigned

Ingredients for Thriving

Strong attention to detail and organizational skills
Ability to work independently in a structured process-driven environment
Comfortable using multiple systems and managing administrative tasks
Team-oriented mindset with strong internal communication skills
Willingness to perform hands-on warehouse work daily

Savor the Benefits:

We offer a range of benefits for eligibles team members including:

Health Coverage Medical Dental and Vision
Voluntary Life/AD&D Short-Term and Long-Term Disability Critical Illness
401(k)
Paid Time Off
Wellness Programs
Additional Perks

To see a summary of current benefits please visit Experience:
IC

A Taste of Who We Are:Backed by a tireless commitment to high quality innovative culinary offerings and unparalleled client and guest services Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine the industrys sour...