VOA Customer Service Rep

Responsible for booking reservations selling upgrades and travel protection collecting on delinquent balances and providing customer service for owners of Vacation Traveler Packages.

As a VOA Customer Service Representative you will: 

• Interact with trial owners in a mostly outbound and occasional inbound environment.
• Assist guests in upgrading and buying Vacation Traveler packages.
• Handles the first interaction with Vacation Traveler Owners attempting to resolve delinquency.
• Work with the trial owners ensure customer satisfaction and reduce cancellations.
• Maintains the Fair Debt Collections Practices Act (FDCPA) standards and departmental procedures.
• Consistently meet metrics and goals.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• High school diploma or general education degree (GED) required.
• Six months to one year of customer service experience is required.
• Call center hospitality or timeshare experience is a plus.
• Strong verbal and written communication skills to interact with guests and resolve any challenges that may arise with Owners of Vacation Traveler packages.
• Strong time management skills to remain organized work well under pressure multitask and maintain a patient and courteous tone with Owners.
• Bilingual (English/Spanish) is a plus.

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time