Operations Associate

Operations Associate GoTickets

Location: Chicago IL

About GoTickets

GoTickets is a fast-growing ticket marketplace focused on making it easy for customers to access live events across sports concerts and entertainment. The platform connects buyers with a wide range of ticket inventory and delivers a seamless purchasing experience backed by a buyer guarantee.

Based in Chicago GoTickets is building the next generation of its platform by combining deep industry expertise with modern technology and data-driven decision-making.

This is a high-impact entry-level role with exposure across operations data and automationideal for someone who wants to sit at the intersection of business and technology.

About the Role

Were looking for a highly analytical and detail-oriented Operations Associate to support the core operational engine behind GoTickets.

This role will focus on data accuracy process improvement and automation helping ensure that events listings and internal workflows run efficiently at scale. Youll work closely with operations product and engineering to identify issues improve systems and build smarter processes.

This is a hands-on execution-heavy role with strong visibility and growth potential into analytics operations or engineering-focused paths.

Key Responsibilities

Operations & Data Management

• Maintain and improve the accuracy of event and ticket data across the platform
• Identify inconsistencies duplicates or gaps in large datasets
• Monitor workflows and proactively flag operational issues

Process Improvement & Automation

• Identify manual or inefficient processes and help automate them
• Build and optimize workflows using tools scripts or internal systems
• Partner with technical teams to improve operational infrastructure

Analysis & Problem Solving

• Analyze operational data to identify trends issues and opportunities
• Build reports and dashboards to track performance and accuracy
• Support ad hoc analysis tied to revenue inventory and marketplace performance

Cross-Functional Collaboration

• Work closely with product engineering and business teams
• Help translate business problems into structured data-driven solutions
• Support rollout of new tools features and operational processes

What Were Looking For

Basic Qualifications

• Bachelors degree (or graduating soon) in Computer Science Data Science Engineering Economics or related field
• Strong analytical mindset and problem-solving ability
• High attention to detail with ability to work with large datasets
• Proficiency or exposure to:
  • Excel / Google Sheets
  • SQL or data querying
  • Python or scripting (preferred but not required)

Preferred Qualifications

• Internship or project experience involving:
  • Data analysis automation or backend systems
  • Process improvement or operational workflows
• Familiarity with:
  • APIs databases or data pipelines
  • Linux / technical environments
• Interest in automation AI tools or improving systems at scale

What Makes This Role Unique

• Direct exposure to a high-volume real-time marketplace environment
• Opportunity to work on automation operations data (rare combo at entry level)
• Fast-paced entrepreneurial team with strong ownership and visibility
• Clear path into roles like:
  • Data Analyst
  • Operations Manager
  • Automation / Systems Engineer

Why Join GoTickets

• Work on a platform powering live events across sports concerts and entertainment
• Join a lean high-impact team building modern data-driven systems
• Gain exposure to real business problems with measurable impact
• Opportunity to grow quickly in a performance-driven environment