Join Our Team as a Customer Success Specialist Be a Hero Not Just a Rep!
Are you passionate about people and creating exceptional customer experiences Do you thrive in a fast-paced mission-driven environment Home Clean Heroes of Greater Charlotte is looking for a full-time Customer Success Specialist to support our clients champion our cleaning team and help us deliver heroic service every day.
Why Home Clean Heroes Were not your average cleaning company were on a mission to redefine the home cleaning industry. A portion of every cleaning goes to support our local First Responders and were building a team that reflects that same spirit of service pride and professionalism. We dont just clean homes we give customers peace of mind and a reason to smile. And we need a Hero behind the scenes to make that happen.
What Youll Do:
As our Customer Success Specialist youll play a vital role in ensuring our customers have a smooth reliable and positive experience from the first phone call to the final clean. Responsibilities include:
Acting as the first point of contact for client inquiries by phone text and email
Scheduling and confirming appointments managing the daily cleaning schedule
Following up with customers for feedback special requests or service changes
Resolving service issues quickly and professionally to ensure customer satisfaction
Supporting our field teams by coordinating routes updating them on customer needs and tracking job completions
Maintaining client records and service notes using our software tools
Assisting with light administrative tasks and occasional marketing projects
Who You Are:
A natural communicator with a friendly upbeat personality
Organized and detail-oriented with strong time management skills
Tech-savvy and comfortable using scheduling software and CRM systems (training provided)
Experienced in customer service scheduling or admin support (bonus if in home services hospitality or retail)
A problem-solver who stays cool under pressure and cares about getting it right
Able to work on-site at our Charlotte office (not a remote position)
Passionate about serving the community and being part of a mission-driven team
What Youll Receive:
Competitive hourly rate ($17$22/hour based on experience)
Paid training and opportunities for advancement
Work-life balance no night or weekend shifts required
Paid holidays and vacation after eligibility period
Health insurance and retirement plan contribution
Snacks drinks and a fun office environment
Gift card incentives and employee recognition programs
A chance to be part of something meaningful where every clean supports a hero in the community
If youre ready to make a difference and grow with a company that values your skills heart and hustle apply today and help us keep Greater Charlotte clean and cared for!
Compensation: $17.00 - $22.00 per hour
Home Clean Heroes is not your ordinary maid service we are a fresh take on the home cleaning industry setting the new standard for excellent customer service.
Our cleaners are Heroes not maids. We believe that quality service is built on reliability and customer confidence so we go the distance to ensure that we provide professional house cleaners that our clients can trust. Our ideal Hero is detail-oriented hardworking passionate about serving others and extremely dependable! No experience We provide the training!
Do you want to serve your local community If so Home Clean Heroes could be your perfect opportunity.
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Home Clean Heroes Corporate.
Required Experience:
IC
Benefits:401(k)401(k) matchingCompany carFlexible scheduleFree food & snacksFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentJoin Our Team as a Customer Success Specialist Be a Hero Not Just a Rep!Are you passionate about people and creating exceptional cus...
Benefits:
401(k)
401(k) matching
Company car
Flexible schedule
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Join Our Team as a Customer Success Specialist Be a Hero Not Just a Rep!
Are you passionate about people and creating exceptional customer experiences Do you thrive in a fast-paced mission-driven environment Home Clean Heroes of Greater Charlotte is looking for a full-time Customer Success Specialist to support our clients champion our cleaning team and help us deliver heroic service every day.
Why Home Clean Heroes Were not your average cleaning company were on a mission to redefine the home cleaning industry. A portion of every cleaning goes to support our local First Responders and were building a team that reflects that same spirit of service pride and professionalism. We dont just clean homes we give customers peace of mind and a reason to smile. And we need a Hero behind the scenes to make that happen.
What Youll Do:
As our Customer Success Specialist youll play a vital role in ensuring our customers have a smooth reliable and positive experience from the first phone call to the final clean. Responsibilities include:
Acting as the first point of contact for client inquiries by phone text and email
Scheduling and confirming appointments managing the daily cleaning schedule
Following up with customers for feedback special requests or service changes
Resolving service issues quickly and professionally to ensure customer satisfaction
Supporting our field teams by coordinating routes updating them on customer needs and tracking job completions
Maintaining client records and service notes using our software tools
Assisting with light administrative tasks and occasional marketing projects
Who You Are:
A natural communicator with a friendly upbeat personality
Organized and detail-oriented with strong time management skills
Tech-savvy and comfortable using scheduling software and CRM systems (training provided)
Experienced in customer service scheduling or admin support (bonus if in home services hospitality or retail)
A problem-solver who stays cool under pressure and cares about getting it right
Able to work on-site at our Charlotte office (not a remote position)
Passionate about serving the community and being part of a mission-driven team
What Youll Receive:
Competitive hourly rate ($17$22/hour based on experience)
Paid training and opportunities for advancement
Work-life balance no night or weekend shifts required
Paid holidays and vacation after eligibility period
Health insurance and retirement plan contribution
Snacks drinks and a fun office environment
Gift card incentives and employee recognition programs
A chance to be part of something meaningful where every clean supports a hero in the community
If youre ready to make a difference and grow with a company that values your skills heart and hustle apply today and help us keep Greater Charlotte clean and cared for!
Compensation: $17.00 - $22.00 per hour
Home Clean Heroes is not your ordinary maid service we are a fresh take on the home cleaning industry setting the new standard for excellent customer service.
Our cleaners are Heroes not maids. We believe that quality service is built on reliability and customer confidence so we go the distance to ensure that we provide professional house cleaners that our clients can trust. Our ideal Hero is detail-oriented hardworking passionate about serving others and extremely dependable! No experience We provide the training!
Do you want to serve your local community If so Home Clean Heroes could be your perfect opportunity.
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Home Clean Heroes Corporate.
Home Clean Heroes offers a new standard of safe, reliable home cleaning services. Give our professional grime-fighters a call at 757-819-4930 to book today!
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