Administrative Support

Company Description

A mission-driven organization LMM has a 56-year history of service to the community and is a recognized leader in implementing best practice for safety net services and providing innovative solutions that assist people on their journey to stability self-sufficiency and Northeast Ohio we help people obtain job skills and employment locate safe and stable housing access supportive services and overcome barriers to secure second chances in the community.

Position Summary

The Administrative Support (AS) plays a crucial role in maintaining the smooth operation of our front desk and providing exceptional support services to clients and addition the AS is responsible for answering phone calls greeting and directing visitors and providing administrative support to the Agency.

Some of the duties include:

• Answer and route incoming phone calls to the appropriate individuals or programs/departments
• Manage the distribution of incoming and outgoing mail coordinate delivery to the appropriate recipients

• Assist with various administrative tasks such as data entry photocopying check distribution etc.
• Assist with coordinating Agency events such as meetings workshops trainings etc.

• Ensure compliance with Agency security procedures by issuing and collecting visitor badges and parking key fobs
• Create ID badges for new staff and participants as appropriate
• Collaborate with team members to provide excellent client support and maintain a professional and positive work environment
• Collaborate with team members to maintain updated resources such as staff directory off-site resources for clients etc.
• Respond to client inquiries and requests in a timely and professional manner
• Manage the RSC facility visitors log
• Manage the front desk voicemail throughout the work shift
• Send building communications and reminders as appropriate
• Maintain a clean and organized front desk area ensuring a professional appearance

Qualifications

Our ideal candidate has a high school diploma or equivalent; additional certification or associate degree in related field is a plus. Proficient in operating a multi-line telephone system; Proven experience in a similar role preferred. Experience working with the homeless chemically dependent or mentally disabled individuals; and effective communication and crisis intervention skills preferred.

LMM is an Equal Opportunity Employer that recognizes the value of having staff who reflect different life experiences and offer excellent benefits generous PTO and respectable wages.

Join our team! Go to: to complete an online application and attach a cover letter (with salary requirements) and resume. This is a part-time position working 1519 hours per week with an hourly rate of $16.00.