IT Specialist
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Job Location:
San Diego, CA - USA
Yearly Salary:
$ 60 - 70
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
Naval Air Station North Island - San Diego CA 92135
On-Site Position
Compensation: $60 - 70K/year (Depending on experience level)
The IT Specialist supports the MNCC program by providing day-to-day technical and administrative support to ensure personnel have the systems access equipment and resources needed to perform their duties effectively. This role is part of a cross-functional IT/Admin team supporting operations across three locations: Millington TN; San Diego CA; and Virginia Beach VA.
The team is responsible for maintaining accountability of more than 350 assets and coordinating with both internal and external stakeholders to resolve technical issues manage access requirements and support onboarding activities. This position requires strong communication skills attention to detail and the ability to manage multiple priorities in a fast-paced environment
Key Responsibilities
- Serve as a liaison between end users and U.S. Navy system owners.
- Provide Tier 1 technical support and basic troubleshooting for computers peripherals and user issues.
- Assist with incident resolution and track technical issues through completion.
- Submit monitor and track IT-related tickets in systems such as Salesforce and ServiceNow (SNOW).
- Support issues involving systems and applications such as BOL Outlook NSIPS and other government or enterprise platforms.
- Connect reconnect and relocate workstations on the network as needed.
- Assist with procurement inventory and accountability of IT assets and office equipment.
- Assist with procurement and tracking of office supplies.
- Prepare and transmit documentation required to obtain personnel system and base access.
- Maintain spreadsheets and databases used to track personnel access inventory and related administrative actions.
- Communicate with leadership and government stakeholders regarding access inventory and IT support needs.
- Partner with the recruiting team to support onboarding and new hire processing.
Required Qualifications
- CompTIA Security certification required
- Experience providing IT support help desk support or systems administration support
- Working knowledge of IT systems computer hardware networks and related technologies
- Knowledge of IT administration best practices and system security principles
- Experience troubleshooting printers workstations and common office technology
- Strong verbal and written communication skills
- Strong organizational skills and ability to manage multiple tasks simultaneously
- Strong analytical problem-solving and time management skills
- High attention to detail
- Proficiency with Microsoft Office including Excel and PowerPoint
Preferred Qualifications
- Experience supporting government military or DoD environments
- Familiarity with Salesforce ServiceNow or similar ticketing systems
- Experience supporting user account access onboarding and asset tracking processes
Required Experience:
IC
About Company
Strategic Data Systems, Inc. (SDS) headquartered in Keller, TX, has been a trusted provider of comprehensive IT and engineering services to the Navy, Marine Corps and various Government Agencies since 1997. SDS has established a solid reputation for innovative, cost-effective solution ... View more
