Outbound Customer Care Representative

All-Star Heating And Air Conditioning

Job Location:

Knoxville, TN - USA

Hourly Salary: $ 15 - 20

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Replies within 24 hours

Benefits:

Bonus based on performance
Health insurance
Opportunity for advancement
Paid time off

All-Star Heating & Air Conditioning is one of Knoxvilles fastest-growing residential HVAC companies built on a reputation for exceptional service responsiveness and doing right by our customers. We are looking for a motivated organized and people-first Outbound Customer Care Representative to join our internal customer contact team and help us stay connected with the homeowners weve had the privilege of serving.

About the role

As our Outbound Customer Care Representative you will be the proactive voice of All-Star reaching out to our existing customer base to schedule seasonal tune-ups renew maintenance agreements follow up on open service inquiries and ensure every homeowner feels taken care of between visits. This is not a cold-calling role. Every person you contact is already an All-Star customer. Your job is to strengthen those relationships keep our schedule full and surface opportunities for our service team.

What youll do

Make outbound calls daily to existing customers to schedule maintenance tune-ups and seasonal service visits
Reach out to customers with expiring or lapsed maintenance agreements and re-enroll them using a structured consultative script
Contact customers who have aging systems (10 years) to offer a complimentary diagnostic or priority scheduling opportunity
Log every call outcome and follow-up action accurately in our service software (SERA) to ensure nothing falls through the cracks
Coordinate with the office team to ensure scheduled appointments align with technician availability and routing
Track and report your weekly call activity: calls made contacts reached appointments set and agreements enrolled
Represent the All-Star brand with professionalism warmth and a genuine desire to help homeowners

What were looking for

Minimum 12 years of outbound call center or telephone-based customer service experience required
Exceptional organizational skills you can manage a call list track outcomes prioritize follow-ups and never let a lead go cold
Confident clear and friendly phone presence with the ability to build rapport quickly
Experience working with CRM or service management software; ability to learn new systems quickly
Comfortable working from scripts while also adapting naturally to each conversation
Strong attention to detail accurate data entry and consistent note-taking are non-negotiable in this role
Self-motivated with the ability to maintain high call volume and positive energy throughout the day
Team-oriented and willing to collaborate closely with office staff technicians and the field supervisor
Prior experience in a home services HVAC or trades-adjacent industry is a plus but not required

What we offer

Competitive hourly pay commensurate with experience
Performance bonus tied to appointments set and maintenance agreements enrolled
Paid time off and company holidays
A supportive close-knit team environment where your work has a direct and visible impact
Opportunities for growth as the company scales we promote from within

Compensation: $15.00 - $20.00 per hour

There are many exciting options for a career in HVACR waiting to be explored.

If youre looking for a career that offers flexibility job stability strong pay benefits and more then youve come to the right place!

Required Experience:

Unclear Seniority

Replies within 24 hoursBenefits:Bonus based on performanceHealth insuranceOpportunity for advancementPaid time offAll-Star Heating & Air Conditioning is one of Knoxvilles fastest-growing residential HVAC companies built on a reputation for exceptional service responsiveness and doing right by our cu...