IT Specialist
Job Location:
Job Location:
Bay Shore, NY - USA
Yearly Salary:
USD 75000 - 105000
Yearly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position Summary
Suffolk Transportation is seeking an IT Specialist with focus on desktop support virtual desktop infrastructure (VDI) and cybersecurity to deliver hands-on end-user support across our office and operational environments. This role is the primary contact for employee technology issues and is responsible for keeping our physical and virtual desktop environment running smoothly.
Key Responsibilities:
End-User & Desktop Support
Provide tier 1 and tier 2 support for desktops laptops printers peripherals and application support.
Support Windows OS Microsoft 365 email (Outlook/Exchange Teams and VoIP phones.
Image deploy and refresh end-user hardware across multiple sites.
Onboard and offboard users account access provisioning hardware setup access management and end-user training.
Administer Microsoft Active Directory Intune Mobile Device Manager and SharePoint.
Manage the ticket queue document resolutions and maintain knowledge base articles.
Virtual Desktop Infrastructure (VDI)
Administer and support AWS Workspaces and AWS AppStream 2.0 environments.
Troubleshoot VDI session performance profile and application delivery issues.
Manage user assignments bundles images and directory integration for AWS Workspaces and AppStream.
Network & Fiber Infrastructure
Support fiber structured cabling switches routers and firewalls.
Troubleshoot network outages and performance issues.
Coordinate with ISPs and vendors for installs and repairs.
Cybersecurity & Systems Protection
Monitor and maintain endpoint protection MFA and email security on end-user devices.
Respond to security incidents alerts and potential threats affecting endpoints and user accounts.
Manage endpoint patching vulnerability remediation and access controls.
Required Qualifications:
3 years of IT support experience with a strong focus on desktop/end-user support.
Hands-on experience administering and supporting VDI environments specifically AWS WorkSpaces and AWS AppStream 2.0
Strong knowledge of Windows OS Microsoft 365 and Active Directory/Entra ID fundamentals.
Experience in fiber or structured cabling environments. Excellent customer service communication and troubleshooting skills.
Preferred Qualifications:
Cybersecurity experience and CompTIA certifications (A Network Security).
AWS certifications (Cloud Practitioner SysOps Administrator or related).
Experience with firewalls VPNs PowerShell scripting and endpoint management tools (Intune SCCM or equivalent).
Experience supporting users across multiple physical sites.
Salary Range:
$75000.00 - $105000.00
Suffolk Transportation is seeking an IT Specialist with focus on desktop support virtual desktop infrastructure (VDI) and cybersecurity to deliver hands-on end-user support across our office and operational environments. This role is the primary contact for employee technology issues and is responsible for keeping our physical and virtual desktop environment running smoothly.
Key Responsibilities:
End-User & Desktop Support
Provide tier 1 and tier 2 support for desktops laptops printers peripherals and application support.
Support Windows OS Microsoft 365 email (Outlook/Exchange Teams and VoIP phones.
Image deploy and refresh end-user hardware across multiple sites.
Onboard and offboard users account access provisioning hardware setup access management and end-user training.
Administer Microsoft Active Directory Intune Mobile Device Manager and SharePoint.
Manage the ticket queue document resolutions and maintain knowledge base articles.
Virtual Desktop Infrastructure (VDI)
Administer and support AWS Workspaces and AWS AppStream 2.0 environments.
Troubleshoot VDI session performance profile and application delivery issues.
Manage user assignments bundles images and directory integration for AWS Workspaces and AppStream.
Network & Fiber Infrastructure
Support fiber structured cabling switches routers and firewalls.
Troubleshoot network outages and performance issues.
Coordinate with ISPs and vendors for installs and repairs.
Cybersecurity & Systems Protection
Monitor and maintain endpoint protection MFA and email security on end-user devices.
Respond to security incidents alerts and potential threats affecting endpoints and user accounts.
Manage endpoint patching vulnerability remediation and access controls.
Required Qualifications:
3 years of IT support experience with a strong focus on desktop/end-user support.
Hands-on experience administering and supporting VDI environments specifically AWS WorkSpaces and AWS AppStream 2.0
Strong knowledge of Windows OS Microsoft 365 and Active Directory/Entra ID fundamentals.
Experience in fiber or structured cabling environments. Excellent customer service communication and troubleshooting skills.
Preferred Qualifications:
Cybersecurity experience and CompTIA certifications (A Network Security).
AWS certifications (Cloud Practitioner SysOps Administrator or related).
Experience with firewalls VPNs PowerShell scripting and endpoint management tools (Intune SCCM or equivalent).
Experience supporting users across multiple physical sites.
Salary Range:
$75000.00 - $105000.00
Required Experience:
Senior IC
About Company
Our school bus division (operating under the names Suffolk Transportation Service, Inc., Suffolk Transportation Corp., Suffolk Transportation Systems, Inc., Suffolk Transit Service, Inc. - all New York Corporations) has been in business for over 70 years as a school bus transportation ... View more
