Receptionist / Administrative Coordinator

First Impressions Coordinator

Western Asset Protection

Phoenix AZ

About Western Asset Protection

Western Asset Protection is a leading field marketing organization and professional brokerage firm headquartered in Phoenix Arizona. They provide thousands of independent insurance professionals access to a portfolio of strong Medicare Supplement and Medicare Advantage products proprietary software platforms expert business strategies and acclaimed training nationwide. Their strategic partnerships with national health plans empower their team to better serve agents and improve distribution channels.

Job Summary

The Front Office & Guest Experience Coordinator plays a key role in creating a welcoming professional and efficient office environment. This position serves as the first point of contact for guests clients and team members while supporting daily front office operations administrative tasks and office services. The role balances hospitality-driven guest experience with strong organizational and operational support to ensure smooth day-to-day office functionality.

Primary Responsibilities:

Guest & Client Experience

• Greet and welcome guests and team members in a friendly professional manner

• Coordinate guest visits from arrival through departure ensuring comfort and needs are met

• Deliver high-quality customer service and maintain a polished office image

• Answer screen and direct a high volume of phone calls professionally

• Build positive relationships with regular office guests and internal team members

Front Office & Administrative Operations

• Monitor daily meetings and ensure conference rooms are properly assigned and prepared

• Receive sort and distribute mail packages and deliveries

• Maintain a clean organized front office meeting rooms and common areas

• Open and close the office as needed

• Provide general administrative support to leadership

Office Coordination & Services

• Manage office supplies inventory and product shelves

• Maintain coffee water snack stations and supply closets

• Coordinate office vendors and service providers

• Perform light office errands as needed

• Ensure security of shredding containers and sensitive materials

Printing Materials & Compliance Support

• Print and prepare materials ensuring compliance approval

• Operate and assist in maintaining printing equipment

• Support coordination of paper product pickups and distribution

Collaboration & Communication

• Manage employee & partner life events acknowledgements (Teams messages cards flowers gifts)

• Use Outlook Teams and Microsoft Office tools for coordination

• Manage multiple priorities in a fast-paced environment

• Assist with special projects and additional duties as assigned

Special Events

• Assist with the planning coordination and execution of internal meetings trainings celebrations and company events.

• Coordinate event logistics such as room setup catering supplies signage and materials.

• Ability to drive large van with event supplies

Primary Skills & Requirements:

• High School Diploma or equivalent required

• 2 years of front office guest services or administrative experience preferred

• Strong communication and customer service skills

• Professional demeanor with a positive attitude

• Strong organizational and multitasking abilities

• Dependable detail-oriented and service-focused

• Proficiency with Microsoft Office and office equipment

• Ability to lift up to 40 lbs. as needed

• Reliable transportation required

Benefits Available

• Medical/Dental/Vision Insurance

• 401(k) Retirement Plan

• Paid Holidays

• PTO

• Community Service PTO

• FSA/HSA

• Life Insurance

• Short-Term and Long-Term Disability

The generalpayscale for this open position is $18 - $21 per hour.Payfor a selected candidate will be determined within thepayscale based on one or more of the following factors: candidates experience skill set education level and/or location.

About Integrity

Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .

Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.