Experienced Service Advisor-CMA's Williamsburg Ford

Experienced Service Advisor High Volume Closed Sundays $75k$125k

CMA Williamsburg Ford is growing fast our service drive is busy and were adding another experienced Service

Advisor to keep workloads manageable and customer experience strong. This is a high-volume well-run operation with

leadership that understands how advisors succeed.

Why CMA

Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. Our team

members are owners and that ownership mindset drives accountability stability and career growth. We believe great

advisors succeed when expectations are clear workloads are fair and leadership has their back.

What Youll Do

• Manage a daily service lane and build long-term customer relationships
• Write accurate repair orders and clearly explain recommendations
• Communicate effectively with technicians to keep work moving efficiently
• Proactively update customers throughout the repair process
• Deliver a professional customer-first experience on every visit

What Were Looking For

• 45 years of experience as a Service Writer or Service Advisor in a franchised automotive dealership environment with a proven ability to handle a consistent workflow maintain accurate repair orders and deliver a professional customer experience.
• Demonstrated success in a high-volume service drive including managing a steady car count coordinating with technicians and maintaining strong communication under pressure.
• Proven ability to build long-term customer relationships explain recommendations clearly and maintain trust through transparent communication and timely updates.
• Experience working within dealership DMS platforms (CDK Reynolds & Reynolds ADP or similar) with accurate documentation and strong attention to detail.
• Strong technical understanding of maintenance and repair needs enabling effective triage accurate write-ups and confidence when discussing service recommendations with customers.
• Exceptional organizational and time-management skills including the ability to prioritize ROs manage promise times and support shop efficiency.
• Customer-focused mindset with professionalism teamwork and pride in delivering an outstanding service experience.
• Valid Drivers License and a clean driving record.
• Ability to pass drug screen and pre-employment background check

Benefits:

• 401(k) with company match
• Employee Stock Ownership Plan (ESOP)
• Health dental and vision insurance
• Tuition Assistance
• Opportunities for career growth within CMAs dealership network
• Employee discounts on vehicles and services
• Closed Sundays (work life balance)

If youre an experienced Service Advisor looking for strong earnings stability and leadership that values

process over chaos we should talk. Apply today.