Senior Director- ECommerce

Job Description:

Key Responsibilities

1. Practice Leadership & Strategy

• Define and own the ecommerce delivery practice roadmap operating model and capability development strategy.
• Build and scale cross-functional competencies including ecommerce operations performance commerce tech implementation commerce media and omnichannel enablement.
• Evaluate emerging trends platforms (Shopify Magento Salesforce Commerce WooCommerce) and martech/advertising technologies to continuously strengthen practice offerings.

2. Delivery Governance & Excellence

• Oversee end-to-end delivery of ecommerce programs across clients ensuring on-time on-budget and high-quality execution.
• Establish and enforce delivery frameworks QA processes sprint governance risk management practices and SLAs.
• Provide escalation leadership and ensure swift resolution of delivery bottlenecks.

3. Client Engagement & Stakeholder Management

• Act as the senior delivery owner for key enterprise ecommerce clients.
• Partner with Business Leads Client Partners Media teams Creative Performance Marketing and Technology stakeholders to deliver integrated commerce solutions.
• Drive strategic conversations on ecommerce transformation platform enhancement conversion optimisation and omnichannel customer journeys.

4. People Management & Capability Building

• Manage and mentor a multidisciplinary delivery team of 60 80 members.
• Attract groom and retain high-performing talent; shape a strong culture of delivery discipline and innovation.
• Partner with HR to define hiring plans competency matrices and L&D tracks for the practice.

5. Operational & Financial Ownership

• Own practice-level capacity planning project allocation utilisation management and revenue forecasting.
• Enhance commercial models drive margin improvements and ensure financial health across ecommerce engagements.
• Drive operational excellence through automation process optimisation and bestpractice adoption.

6. Innovation & Growth

• Collaborate with sales/business development teams to shape winning proposals pitches and ecommerce solutions.
• Identify and build strategic partnerships with platforms technology providers and commerce enablers.
• Drive continuous improvement via new frameworks tools accelerators and integrated commerce playbooks.

Required Experience & Qualifications

• 1012 years of progressive experience in ecommerce delivery digital transformation or commerce technology roles.
• Proven experience leading multi-market or multi-brand ecommerce programs in a digital agency media network consulting firm or ecommerce organisation.
• Strong knowledge of ecommerce platforms (Shopify Magento Salesforce Commerce Cloud etc.) and integrations (payment logistics analytics CRM).
• Demonstrated expertise in delivery governance Agile methodologies sprint planning and cross-functional team management.
• Solid understanding of performance marketing digital media content operations martech/adtech ecosystems and consumer journeys.
• Tools Expertise: Amazon Pi / Perpetua Helium 10 Amazon DSP Console Flipkart FADS Blinkit Ads Manager Zepto Ads Amazon Brand Analytics Google Sheets / BigQuery
• Exceptional communication problemsolving and stakeholder management skills.
• Ability to thrive in a fast-paced highgrowth matrixed environment.

Key Competencies

• Strategic & Analytical Thinking
• Leadership & Team Development
• Delivery & Quality Governance
• Technical & Platform Expertise
• Client Management & Executive Presence
• Commercial Acumen
• Process & Operational Excellence
• Cross-functional Collaboration

Why Join Us

• Opportunity to build and scale a high-impact ecommerce practice within a leading media organisation.
• Work with marquee clients across sectors and drive measurable business outcomes.
• Collaborative future-forward culture with strong emphasis on innovation and growth.

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