Senior Business Analyst

Black Duck Software Inc. helps organizations build secure high-quality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code open source components and application behavior. With a combination of industry-leading tools services and expertise only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Senior Business Analyst

Translate complex systems into scalable solutions.

Black Duck is seeking a Senior Business Analyst to drive clarity and execution across our Salesforce platform with a strong focus on PostSale systems and lifecycle processes. This role is deeply embedded in technical delivery -- partnering with Product Owners engineers QA and DevOps to ensure business requirements are translated into precise buildready artifacts that scale.

You will operate as a systemsoriented analyst who understands how Salesforce configurations integrations and workflows support postsale operations. This role is ideal for someone who is equally comfortable working through process flows and drilling into Jira tickets user stories and release planning in an Agile environment.

How Youll Contribute

• Act as the Salesforce Business Analyst for PostSale initiatives with deep understanding of endtoend lifecycle flows (e.g. entitlement renewals support operations)
• Decompose business requirements into clear testable user stories and acceptance criteria in Jira following Agile best practices
• Partner closely with Product Owners to refine scope prioritize backlog items and ensure stories are developmentready
• Facilitate backlog grooming refinement and development breakout sessions with engineering and QA teams
• Serve as the primary translation layer between business stakeholders and technical delivery teams -- resolving ambiguity and ensuring implementation clarity
• Convert business processes and IT functional requirements into welldefined solution documentation and supporting artifacts
• Maintain system documentation requirements libraries and traceability for ongoing reference and auditability
• Collaborate with the Development Manager and DevOps Lead on sequencing dependencies and release planning
• Proactively flag risks technical gaps or dependency issues and communicate status transparently to stakeholders
• Reinforce Agile and Scrum practices contributing to continuous improvement in delivery quality and team velocity

Technical Qualifications

• 5 years of experience as a Business Analyst Business Systems Analyst or equivalent systemsfocused role
• Strong handson experience supporting Salesforce CRM in a SaaS or hightech environment
• Solid understanding of postsale customer lifecycle and support systems
• Proven experience using Jira for backlog management user story authoring and defect tracking
• Demonstrated success working with Agile/Scrum delivery teams and iterative release cycles
• Experience performing process analysis documenting system requirements and recommending scalable improvements
• Ability to collaborate effectively with distributed crossfunctional technical teams

How You Think & Work

• Systemsminded detailoriented and highly organized
• Strong analytical and problemsolving skills with a bias toward clarity and execution
• Clear and precise communicator especially when translating between technical and nontechnical audiences
• Comfortable managing multiple workstreams and priorities in a fastmoving environment
• Collaborative by nature but confident operating independently when needed

Life at Black Duck

At Black Duck technical teams are trusted to solve meaningful problems that directly support secure software development worldwide. We value clean systems thoughtful design and disciplined execution -- without unnecessary bureaucracy.

Youll work in an environment that encourages curiosity pragmatic decisionmaking and continuous improvement. Your work will be visible your input respected and your impact felt across the business.

Compensation & Benefits

The base salary range for this role across the U.S. is $91900 $137900 with potential eligibility for a bonus. Black Duck offers a competitive total rewards package. Compensation is based on location experience skills and education.

Black Duck considers all applicants for employment without regard to race color religion sex gender preference national origin age disability or status as a Covered Veteran in accordance with federal addition Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.