MSP Tier 2 Technician

Note: This position is one involving safety-sensitive job duties under Bixby Telephone Companys Alcohol & Drug-Free Workplace Policy Policy #514 (Revision Date:).This job required a valid Drivers License.

Schedule: 8:00am-5:00pm in-office M-F

I. POSITION SUMMARY:

The MSP Tier 2 Tech is responsible to implement maintain and support our growing network & systems infrastructure. They will be part of a managed services team that is responsible for designing and developing scalable maintainable highly available network architectures that meet business objectives and SLAs.

II. ESSENTIAL FUNCTIONS:

A. Configure and install various network devices and services (e.g. routers switches firewalls load balancers VPN QoS)

B. Monitor and work voice related issues for managed services to include moves adds and changes.

C. Work with vendors on escalated voice issues for hosted products.

D. Perform network maintenance and system upgrades including service packs patches hot fixes and security configurations

E. Monitor performance and ensure system availability and reliability

F. Monitor system resource utilization trending and capacity planning

G. Provide Level 2 support and troubleshooting to resolve issues

H. Work within established configuration and change management policies to ensure awareness approval and success of changes made to the network infrastructure

I. Select and implement security tools policies and procedures in conjunction with the companys security team

J. Liaise with vendors and other IT personnel for problem resolution

K. Serve as an escalation point to techs under you.

III. EDUCATION EXPERIENCE AND SKILLS:

The required specifications (education experience and skills) are those that the employee must have to hold the position. Applicants applying for this position must possess the required specifications to be considered for the job. The desired specifications are those that are not required for the employee to hold the position but the employee should try to obtain the desired education experience and/or skills to be effective and successful in the position

Required Education and Experience:

• Proven hands-on network engineering experience.
• Deep understanding of networking protocols (e.g. IPSEC HSRP BGP OSPF 802.11 QoS).
• Solid understanding of the OSI or TCP/IP model.
• Hands-on experience with monitoring network diagnostic and network analytics tools.
• Windows server experience.

Desired Education or Experience:

• Associates or Bachelors in IT Computer Science or related discipline or relevant experience.
• Voice Engineering experience. IE: Microsoft Voice Cert.
• CCNP or higher (CCIE and/or CISSP highly valued).
• Networking Certifications
• Microsoft 365 experience.

Required Skills

• Attention to detail critical thinking and analytical skills.
• Ability to work effectively with internal and external customers in a team environment.
• Thorough knowledge of Windows and OS X desktop operating systems. Basic network setup and troubleshooting. Diagnostic troubleshooting and problem-solving skills for typical user issues.
• Ability to solve common problems independently quickly and completely.
• Communicate clearly and effectively with customers peers supervisor and other department members through both verbal and non-verbal communications.
• Troubleshoots resolves integrates tests and maintains operating systems environments such as but not limited to: Microsoft Family of Operating Systems.
• Dexterity and familiarity with hand tools and portable power tools.

Desired Skills:

• Aptitude for learning new material quickly.
• Able to take the initiative and to work with or without regular supervision.
• Process documentation and flowchart skills.

IV. Physical Requirements:

Seeing - Must be able to see well enough to read reports and use computer: 75-100%

Hearing - Must be able to hear well enough to communicate with employees and business contacts: 75-100%

Standing/Walking - Must be able to move about the work site: 25-49%

Climbing/Stooping/Kneeling: 25-49%

Lifting/Pulling/Pushing - Must be able to lift at least 75 lbs.: 25-49%

Fingering/Grasping/Feeling - Must be able to write type and use phone system: 75-100%

V. Please list any additional criteria that should be recognized in evaluating the scope and impact of this position. Must maintain valid Oklahoma drivers license. May participate in on-call rotation with other department members. Must be able to switch between tasks frequently. Must be able to work under pressure and work professionally with users that may be difficult.

Working Conditions:

This factor measures the surroundings or physical conditions under which a job must be done and the extent to which those conditions make the job pleasant or less agreeable. Consider the local climate and or weather conditions along with the presence and relative amount of exposure to dust dirt heat fumes contaminants cold noise vibration wetness etc.

This job operates in a professional office environment. This role routinely uses standard office equipment.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities duties and skills required of personnel so classified. Furthermore they do not establish a contract for employment and are subject to change at the discretion of the employer.