About Clay

Our mission is to help organizations turn any growth idea into reality.

We see growth as a creative practice not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy creativity is the only lasting advantage. Were already helping thousands of customers including Anthropic Notion Google and Ramp go to market with unique data signals and AI research.

In 2025 we raised a $100M Series C backed by world-class investors including Sequoia CapitalG and First Round and crossed $100M in revenue.

In 2026 we announced our second employee tender offer in 9 months at a new $5B valuation. We also launched a community equity round for our customers agency partners and club members.

Some things to know about us:

• Our community includes 11000 customers 150 integration partners 125 agencies 50 Clay clubs and 30k members on Slack.

• Our culture is unique inside and outside of work. Our team members are also DJs activists writers clowns marathoners skydivers psychedelic therapists social workers and more.

• All employees can work for free with world-class coaches who specialize in creativity management and more.

• Our operating principles including negative maintenance and non-attached action guide our work. Read more about them here.

• Read about us in the NYT Forbes First Round Review and more.

Hear from our employees directly on our Glassdoor page!

Enterprise Product Support Specialist
Our customers are some of the most innovative and high-impact operators in the world. As an Enterprise Support Specialist youll be the primary technical and strategic partner for Clays largest most complex and highest-value customersensuring their long-term success while influencing how we deliver exceptional enterprise-grade support. Youll own relationships with enterprise accounts post-onboarding resolve their most complex technical challenges design tailored workflows and partner closely with Product Engineering and Customer Success to deliver solutions that drive measurable outcomes. Youll also help refine our enterprise support playbook and set the standard for operational excellence.

What Youll Do

• Own enterprise-level technical cases end-to-end from triage through resolution ensuring minimal disruption to customer operations.

• Serve as a trusted advisor for strategic accountsunderstanding their business goals and proactively recommending workflows configurations and integrations to meet them.

• Act as the highest-level subject matter expert on Clays product advanced features APIs and data integration capabilities.

• Partner with Customer Success to deliver seamless proactive support that strengthens long-term relationships and drives product adoption.

• Collaborate closely with Product and Engineering to escalate critical issues through high-quality bug reports structured feedback and advocating for enterprise needs in roadmap discussions.

• Develop and maintain enterprise-facing resources such as technical runbooks playbooks and best-practice guides.

• Support customers and cross-functional partners during issue escalations and incident events.

• Identify patterns across accounts to recommend product improvements process changes or automation opportunities.

• Contribute to strategic process design shaping how Clay supports and scales with enterprise customers.

What Youll Bring

• Extensive technical expertisefluent in APIs complex data integrations log analysis and SaaS architecture with the ability to troubleshoot across enterprise tech stacks like Salesforce.

• Proven track record in enterprise SaaS support technical account management or solutions engineering ideally in a high-growth startup.

• Exceptional consultative skillsable to translate business needs into technical solutions.

• Enterprise relationship management experiencecomfortable navigating multi-stakeholder environments and executive conversations.

• Customer obsessioncommitted to delivering measurable value and long-term success.

• Process and systems thinkingadept at identifying inefficiencies and designing scalable solutions.

• Experience collaborating cross-functionally with Product Engineering and Customer Success teams.

• Comfortable in fast-paced evolving environments where priorities can shift quickly.

Required Experience:

IC