B2B Sales & Operations Coordinator

About Away

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on we now offer a range of luggage and travel essentials for every journey. Together we create innovate and embark on this journey as a community of travelers helping to make travel more seamless for everyone.

Join The Crew

We are hiring a B2B Sales & Operations Coordinator to join our Business Development and Strategy team. This position reports to the Director B2B and takes Away further by driving the operations of our corporate gifting program. This opportunity is crucial in supporting the execution of our sales strategy ensuring our corporate gifting program is efficient and prepared for a future of automated self-service capabilities.

What youll do as the B2B Sales & Operations Coordinator

• Youll execute the end-to-end corporate sales process from initial inquiry through to final fulfillment ensuring 100% accuracy in personalization and shipping logistics

• Youll serve as a primary owner of B2B data entry ensuring all client interactions and order details are captured to provide a single source of truth for the team

• Youll coordinate targeted outbound prospecting campaigns to generate new interest within key priority verticals

• Youll proactively identify friction points in the B2B customer journey and partner with your manager to design more efficient workflows

• Youll be the day-to-day point of contact for the portal troubleshooting user friction points and escalating technical bugs to the Product/Tech teams to ensure a smooth automated UX

• Youll process complex personalization and global logistics requests that fall outside the automated system providing high-quality service for high-touch clients

• Youll monitor the automated sales funnel for stalled leads or system errors taking immediate action to resolve issues and maintain revenue flow

• Youll assist in identifying and qualifying high-potential accounts that require personalized outreach generating a pipeline for the broader B2B team

• Youll serve as a Brand Ambassador at industry events conferences and tradeshows to generate awareness and support lead-generation efforts

Who you are

• You have a minimum of 1 years of experience in sales operations account coordination or in a high-volume administrative role

• You are highly organized and detail-oriented with a proven ability to manage multiple tasks or orders simultaneously without losing accuracy

• You are an excellent verbal and written communicator with the ability to act as a exemplary point of contact for both internal production teams and external clients

• You have experience working in CRM Systems as well as experience using Excel/Google Sheets to track data and maintain source of truth data

• You are a proactive and creative problem solver that is exçited to bring solutions to the table

• You thrive in a no ego environment and are happy to roll up your sleeves to support the team whether thats preparing a last-minute sales deck or troubleshooting a shipping error at the warehouse

• Youre creative and innovative; you love to build great new things that are fresh and unique while staying on brand

• Youre agile and motivated by a fast-paced and ever changing environment

• Youre passionate about transforming travel for all (but thats a given!)

Excited to join the team but not sure you meet all of the qualifications Please apply wed still love to hear from you.

Who We Are

• Were travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.

• Were driven. The work we do matters and collectively drives impact. No matter the job title everyone at Away is a meaningful contributor in unlocking our ever growing potential.

• Were supportive. We value the entirety of your lifes journey not just the milestones. Youll find an environment that celebrates balance understanding that your personal passions and commitments outside of work are threads of the same fabric that makes you unique.

What We Offer

Our total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors including scope and qualifications for the role skillset and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.

• Compensation: $85000 - 90000 annually

• This role is eligible to participate in Aways Annual Company Performance Incentive Bonus Plan the terms of which are determined at the discretion of the company

• Equity Grant: commensurate with level determined at the discretion of the company

• Benefits Overview:

  • Take care of yourself and your family through our health insurance offerings

  • Invest in your future by participating in our 401(k) (with a company match!)

  • Find balance through our many paid time off programs (vacation wellbeing holidays summer Fridays and compassion leave - just to name a few!)

  • Build your travel uniform through discount codes product stipends and giveaways

  • Give back through company-sponsored volunteer and charitable opportunities

How We Work

This is an office-based position that works from our Soho NYC office four days a week. Our working hours are 9am-6pm et but we embrace a common-sense approach to flexibility in the workplace. Its about being present engaged and balancing work with real-life needs.

Our Commitment

As a company that values diversity equity and inclusion Away seeks individuals of all backgrounds and experiences to apply for this opportunity. Were creating an environment where everyone can thrive. Our customers are global and diverse so were building a team that is too. Through initiatives like our Employee Resource Groups anti-racism training and bias prevention initiatives were building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work.

EEOC Statement:

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer we do not discriminate based on race color religion sex (including pregnancy gender identity gender expression and sexual orientation) national origin age veteran status genetic information or disability.

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability you may contact us at

Required Experience:

IC