Employment Type:

Shift:

Description:

Purpose

Accountable for leading guiding & directing the functional responsibilities within an area of assignment. Enable ministry-level or enterprise-wide functional strategy to address internal or external business & regulatory issues. Provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies defines & solves complex problems that impact the management & direction of the business. Collaborates with Services Areas Regions & Health Ministries to ensure consistency & integration of strategy & operations while maintaining awareness of new industry developments & standards. Provides decision support operations & / or optimization leadership focus.

Essential Functions

Our Trinity Health Culture: Knows understands incorporates & demonstrates our Trinity Health Mission Values Vision Actions & Promise in behaviors practices & decisions.
Leadership:
Providing advice guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals.
Enable Collaboration across & within service area RHM & Regions to ensure consistency & integration of strategy & operations
Direction & Growth:
Providing advice guidance & leadership to service area functional area RHM & Regions.
Leading standardization / systemness & optimization of policy process methodology establishing a national community of practice.
Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend.
Strategic Support & Accountability:
Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives.
Responsible for supporting regional efforts to comply with functional area priorities.
Accountable for the selection evaluation & overall success of the functional leadership teams.
Organization-wide focal point for establishing functional strategies & governance over financials & staffing.
Accountable for communication between service area functional area RHM & Region leaders.
Operational Delivery
Responsible for measuring & reporting KPIs / metrics &value delivery.
Providing advice guidance & leadership for the colleague life cycle.
Maintains a Working Knowledge of applicable federal state & local laws / regulations Trinity Health Integrity & Compliance Program & Code of Conduct as well as other policies procedures & guidelines in order to ensure adherence in a manner that reflects honest ethical & professional behavior & safe work practices

Functional Role (not inclusive of titles or advancement career progression

Manager Patient Access:

Manages all onsite Patient Access operations maximizing patient throughput while gathering appropriate critical data to secure reimbursement for services rendered.

Leads the redesign of processes & systems to improve overall patient experience data integrity & staff productivity / quality to achieve departmental goals & process outcomes.

Provides scheduling leadership guidance & direction to staff in multiple locations; manages all aspects & employee life cycle of Patient Access staff processes & systems.

Coordinates activities that may focus on pre-service / onsite patient registration/intake medical necessity screening point-of-service collections dissemination of patient information securing insurance & demographic information & financial clearance financial counseling activities patient bed placement & support coverage of other departmental divisions.

Serves as primary liaison regarding registration and/or any Patient Access functions & related database issues; issues related to medical record & account number assignment data integrity medical necessity / appropriateness of service related to bed designation; & issues related to patient signatures on consents & other intake forms.

Collaborates with members of other departments to ensure best practice & issue resolutions are implemented.

Manager Pre-service:

Develops monitors & maintains Access Operations policies & procedures to assure compliance & promotion of operational & federal requirements. Communicates to colleagues any new additions changes.

Regularly monitors the scheduling system queues & pre-registration reports. Adjusts staff to maximize patient satisfaction & minimize delays. Adjusts staffing to peaks in workload:

Establishes & implements goals & objectives for Patient Access that drives standardization efforts in accordance with the organizations mission at the regional health ministry. Reviews all key performance indicator reports daily.

Maintains & demonstrates knowledge to successfully manage each functional area of Pre-Encounter Access management to include outpatient scheduling preadmission testing scheduling pre-registration financial clearance patient payments.

promote quality & standardization & supports a cohesive & efficient revenue cycle.

Manager Patient Access - Regional: (additional criteria in addition to manager responsibilities)

Responsible for managing the day-to-day operations at multiple sites for Patient Access hospital site operations

Manages the operations & staff of multiple patient access service functional areas.

Manages all aspects of employee life cycle including hiring employee performance development & productivity standards.

Prioritizes & coordinates registration duties patient flow in functional areas & ensures smooth patient flow to service delivery areas for assigned areas & modalities.

Maintains working relationships with interdepartmental peers community providers & staff.

Regularly monitors the patient tracking system & registration reports. Adjusts staff to maximize patient satisfaction & minimize delays. Adjusts staffing to peaks in workload demonstrates flexibility & adaptability to change

Shares on call coverage for any emergencies or problems that may arise in the Registration areas

Maintains weekly & monthly key performance indicators for the Regional Director / Director of Patient Access.

Manager Pre-Service - Regional: (additional criteria in addition to manager responsibilities)

Responsible for managing the day-to-day operations at multiple sites for all pre-service activities such as scheduling pre-registration financial clearance patient payment.

Manages the operations & staff of multiple patient access service functional areas.

Manages all aspects of employee life cycle including hiring employee performance development & productivity standards.

Prioritizes & coordinates registration duties &patient flow in functional areas ensuring smooth patient flow to service delivery areas for assigned areas & modalities.

Maintains working relationships with interdepartmental peers community providers & staff.

Assumes on-call responsibilities.

Minimum Qualifications

• Bachelors degree in Accounting Business Finance or a related field of study or equivalent combination of education & / or experience.
• Three (3) to Five (5) years of leadership experience within Patient Access
• Five (5) years of relevant experience in functional areas of Patient Access such as Registration
• Insurance Verification/Financial Clearance Financial Counseling or other relevant experience.
• Obtain national certification in HFMA CHFP or CRCR or NAHAM CHAM required within one (1) year of hire

Pay range: $30.00-$43.50

Pay is based on experience skills and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.