Manager, IT Business Analysis

Job Title:Manager IT Business Analysis

Job Code:35584

Job Location:Melbourne FL; Salt Lake City UT Rochester NY; or Greenville TX

Job Schedule: 9/80: Employees work 9 out of every 14 days totaling 80 hours worked and have every other Friday off

Job Description:

The Manager IT Business Analysis leads the IT business analysis function directing and auditing the activities of our external Managed Service Provider (MSP). This position acts as the crucial bridge between internal business departments and the MSP translating complex business requirements into actionable technical specifications overseeing the MSPs project delivery managing the project backlog and ensuring SLA compliance. The ideal candidate is a strategic thinker with a strong technical background and proven experience in vendor management.

Essential Functions:

• MSP Direction & Oversight:Serve as the primary point of contact for the MSP overseeing their day-to-day operations project delivery and adherence to Service Level Agreements (SLAs).
• Requirement Gathering & Translation:Collaborate with business stakeholders to define analyze and document business processes and requirements ensuring they are accurately translated into technical specifications for the MSP.
• Backlog & Project Management:Manage the IT project portfolio and backlog prioritizing requests and ensuring the MSP delivers on time and within scope.
• Performance Monitoring:Track and report on MSP performance metrics conducting regular reviews to identify areas for improvement and ensuring high-quality deliverables.
• Quality Assurance & UAT:Oversee the User Acceptance Testing (UAT) process to ensure technical solutions developed by the MSP meet business needs before implementation.
• Strategic Alignment:Partner with senior leadership to align IT strategy with company goals providing input on technology roadmaps.
• Conflict Resolution:Mediate disputes between internal business units and the MSP resolving escalated issues promptly.
• Risk Management:Identify and mitigate risks related to project delivery vendor performance and cybersecurity.

Qualifications:

• Bachelors Degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related lieu of a degree minimum of 13 years of prior related experience.
• 5 years of experience in IT business analysis with 2-3 years in a management or lead role.

Preferred Additional Skills:

• MSP Experience:Proven experience managing or working closely with an external Managed Service Provider (MSP).
• Technical Acumen:Strong understanding of SDLC (Software Development Life Cycle) IT infrastructure and data modeling.
• Documentation Skills:Expert capability in creating business requirements documents (BRDs) user stories and process flow diagrams.
• Communication & Negotiation:Exceptional ability to translate technical concepts into business terms for stakeholders and negotiate with vendors.
• Tools:Proficiency in project management tools (e.g. JIRA MS Project) and requirement management tools.
• CBAP (Certified Business Analysis Professional) or PMP (Project Management Professional) certification.
• Experience in ITIL framework.

In compliance with pay transparency requirements the salary range for this role in California Massachusetts New Jersey Washington and the Greater D.C Denver or NYC areas is $116500-$216500. The salary range for this role in Colorado state Hawaii Illinois Maryland Minnesota New York state and Vermont is $101500-$188500. This is not a guarantee of compensation or salary as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits including health and disability insurance 401(k) match flexible spending accounts EAP education assistance parental leave paid time off and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire schedule type and the applicability of collective bargaining agreements.

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