Servicing Specialist

Position Summary

Our Servicing Specialists are responsible for maintaining our active client portfolio servicing programs to expected performance pace. They are experts at tackling highvolumes of inbound & outbound calls/emails reviewing and actioning daily reports as well as being maniacally focused on reducing / preventing aging. Our ServicingSpecialists are effective at differentiating performing vs. non-performing assets and targeting their efforts to drive expected pace within the performing segment anddirecting distressed assets to the appropriate area of the portfolio. Supports the C&S department & leadership personnel as well as legal team(s) with varyingassignments to ensure quality client service.

**This role is not eligible for visa sponsorship. All applicants must be authorized to work for any employer in the US.

Competitive Base Salary- $55000 - $60000 based on experience

Key Responsibilities:
Handle primarily non-derogatory ACH return files & accountable for reducing delinquencies by coordinating replacement payments or resubmissions
Monitor and verify client account balances/available funds for ACH clearance with a results driven focus; utilize and extend alternative methods to drivereplacement payment(s)
Coordinate and process make up arrangement/plans; properly execute plans within the servicing platform to maintain pace as well as reduce aging
Update system of record with above average written communication skills
Review and respond to customer inquiries with same day completion/resolution rates
Communicate with clients using professional business acumen and etiquette
Organize daily inventory and ensure responsibilities are executed within required timelines/SLAs
Partner with our business development partners and sales teams maintaining on-going communication and relevant case status updates

Additional Responsibilities (not limited to):
Assist with team projects as requested
Provide primary and backup coverage on processes as needed
Other duties assigned

Requirements:
Minimum 3 years of experience in a phone-based contact center environment working Credit/Collections Billing Sales and/or Customer Service
Strong understanding of Collections processes and results driven
Negotiation and effective communication skills both verbal and written
Bachelors degree preferred
Bi-lingual / Spanish preferred

The Benefits of Working for Fora Financial:
A good work/life balance
Medical Dental Vision Coverage
401K Match
Life Insurance at No Cost to Employees
Generous Time Off Plan Including Rollover Vacation Days
Commuter Benefits
Health Care and Dependent Care Flexible Spending
Hybrid working model
Base Salary Commission Plan

Fora Financial is a leading provider of flexible financing to US businesses. Since our inception in 2008 we have supported more than 55000 businesses nationwide approaching $5 billion of capital distributed for purposes ranging from operating expenses to managing cash flow gaps to facilitating business expansion and much more. Leveraging our proprietary technology Fora Financial delivers capital via a streamlined process that can be completed in as little as 24 hours compared to the weeks or even months it usually takes for a business to receive a bank loan.

Over the past seventeen years Fora Financial has grown from two founders in a small Manhattan workspace to a company of nearly 200 employees. Fora Financial prides itself on being a partner-centric organization offering a customized funding approach collaborating with our small-business customers to understand their needs in a dynamic and ever-changing economic environment.

Fora Financial is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race color religion sex gender identity sexual orientation national origin disability age veteran status or any other legally protected status under local state or federal law. Fora Financial provides reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodations due to a disability during the application process please contact