Administrative Assistant III Patient Experience

Overview

At Augusta Health your work matters and so do you. Whether youre delivering direct patient care supporting operations or innovating behind the scenes every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job we offer a purpose-driven career in a nationally recognized independent health system located in Virginias scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration integrity and excellence. With opportunities across clinical and non-clinical areas Augusta Health is a place where your skills make a difference and your growth is a priority.

Why Join Augusta Health

We believe in taking care of the people who care for our community. Thats why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being career development and work-life balance. Whether youre launching your career or bringing in years of experience we provide the tools resources and encouragement to help empower you to reach your full potential personally professionally and financially.

Explore our Benefits current Hiring Incentives and our Taking Care of Us initiative which embraces Belonging Respect Inclusion Diversity Growth and Equity (B.R.I.D.G.E.) to see how we invest in our team members and culture.

Total Rewards & Benefits (may vary by position)

• Comprehensive insurance package including medical dental and vision coverage
• Retirement savings plans and financial wellness support programs
• Generous paid time off and flexible scheduling to promote work-life balance
• Career development programs including clinical ladders shared governance and advancement opportunities
• Personalized onboarding with dedicated preceptors and ongoing educational support
• Tuition reimbursement and access to onsite childcare
• Free onsite parking 24/7-armed security for your safety a Health Fitness Reimbursement Program and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria gift shop pharmacy and local entertainment venues (i.e. movie tickets)

Full details are available on our Benefits Page.

Job Summary

The Administrative Assistant III provides comprehensive administrative support to department leadership by coordinating communications meetings records and presentations. Triages patient concerns and inquiries and escalates issues appropriately to ensure regulatory compliance and a positive patient experience.

Manages calendars documentation correspondence payroll/timekeeping and scheduling tasks while maintaining confidentiality and supporting efficient daily operations of the department

This position plays a critical role in supporting Augusta Healths mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative patient-centered environment and helps drive outcomes aligned with organizational priorities.

Essential Job Duties

• Answer and triage incoming calls emails and messages related to patient concerns compliments and inquiries.
• Route issues appropriately to clinical leaders managers or service lines based on urgency and scope.
• Maintain departmental calendars including meetings forums and schedules.
• Assist with ordering and stocking department supplies.
• Assist with timekeeping.
• Assist with drafting correspondence (letters emails follow-ups) to patients and families.
• Maintain organized digital and physical files for cases policies and reports.
• Collect and maintain minutes for department meetings.
• Conduct regular patient and family rounding.
• Document patient feedback and escalate high-risk or sensitive issues promptly.
• Initiate service recovery efforts for dissatisfied patients (apologies follow-up calls coordination of remedies).
• Support formal grievance processes in compliance with regulatory standards

Required Qualifications

• Education: High School Diploma or equivalent
• Licensure/Certification: None
• Experience: None
• Drivers License: N/A
• Eligibility to work in the United States and meet Virginia state employment requirements

Preferred Qualifications

• Education: None
• Licensure/Certification: None
• Experience:
  
  • Three years experience in a customer service setting with experience in a health care setting preferred.
• Prior experience in a hospital healthcare system or related service-oriented environment
• Familiarity with Augusta Healths systems workflows or organizational culture is a plus

Competencies Knowledge Skills and Abilities

• Knowledge of healthcare administrative processes including scheduling payroll and records management
• Understanding of patient and staff confidentiality and compliance requirements
• Strong organizational and time-management skills to support multiple departments
• Effective verbal and written communication skills for interacting with leadership staff patients and vendors
• Proficiency in office technology including presentation software and scheduling systems
• Ability to manage sensitive information with discretion and professionalism
• Prioritization of tasks problem-solve independently and working under pressure
• Ability to coordinate meetings events and operational activities to support efficient clinical operations

About Augusta Health

Augusta Health is an independent nonprofit mission-driven health system located in Fishersville Virginia in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services including Augusta Medical Centera 255-bed facilityand Augusta Medical Group which operates 40 practice locations and four urgent care centers. Our commitment to excellence innovation and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history values and community impact on our About Us Page.

Equal Opportunity Statement

Augusta Health recruits hires and promotes qualified candidates for employment without regard to age color disability gender identity or expression marital status national or ethnic origin political affiliation race religion sex (including pregnancy) sexual orientation veteran or military discharge status and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.

Required Experience:

Junior IC