Quality Assurance Specialist, HPI, HomeBase II

Who We Are:CAMBA is a community of staff volunteers clients donors neighbors and partners who work together to build an inclusive New York City where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development Family Support Job Training & Employment Support Services Health Housing and Legal Services. We reach almost 80000 individuals and families including almost 13000 serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty reflecting the challenges faced by nearly 1.7 million New Yorkers today.

Program Overview: HomeBase provides case management and essential services to at-risk individuals and families to prevent homelessness. Individuals and families receive services that will help overcome problems with public benefits housing education health care and other issues that could impede their ability to maintain stable households.

Position: Quality Assurance Specialist

Reports To: Program Manager

Location: 27 Winthrop Brooklyn NY

What The Quality Assurance Specialist Does:

• Conduct regular audits of client case files (both electronic and physical copy) to ensure compliance with program policies procedures funding requirements and relevant regulations.
• Evaluate the accuracy completeness and consistency of client intake documentation assessments service plans progress notes closing summaries and other required forms.
• Verify that eligibility criteria for the homelessness prevention program have been correctly applied and documented.
• Assess the quality and appropriateness of services provided as evidenced in case notes and service plans ensuring they align with client needs and program goals.
• Review documentation related to financial assistance ensuring proper authorization disbursement and tracking of funds.
• Identify and document instances of non-compliance errors inconsistencies or areas needing improvement within case records.
• Prepare detailed audit reports summarizing findings highlighting trends and providing specific recommendations for corrective action.
• Communicate audit findings to management in writing in a clear and constructive manner.
• Track and follow up on the implementation of corrective action plans to ensure deficiencies are addressed.
• Participate in the development and revision of program policies procedures and forms to enhance documentation quality and compliance.
• Maintain a thorough understanding of relevant laws regulations and best practices in homelessness prevention and case management.
• Maintain confidentiality of client information in accordance with privacy regulations and program policies.
• Utilize data management systems and software to track audit activities and generate reports.
• Contribute to the development and monitoring of quality assurance indicators and performance metrics.
• Prescreen clients for eligibility review and complete client enrollment. Assist clients in completing applications for benefits and entitlements and process applications on clients behalf (e.g. Access HRA Housing Connect DRIE SCRIE).

• Close cases as per HomeBase procedure.

• Other duties as assigned.

Minimum Education/Experience Required:

• Bachelors degree with two (2) years of relevant experience or
• Associates degree with one (1) year or relevant experience or
• High school diploma or GED with five (5) years of relevant experience.

Other Requirements:

• A high degree of professionalism and understanding of confidentiality.
• Proficiency in Microsoft Office (Excel Word Outlook)
• Excellent writing skills with the ability to draft assessments service plans progress notes weekly reports and general client-related correspondence.
• Knowledge of and experience with New York City Housing and Public Assistance Systems.
• Reliable energetic positive proactive team player.

Compensation: $49862.30 $54119.70 annually

Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance dental insurance 403(b) retirement plan with employer match paid time off (vacation personal and sick time) and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color people with disabilities and lesbian gay bisexual and transgender people are encouraged to apply. We consider all applicants without regard to race color religion creed gender gender identity gender expression national origin age disability socio-economic status marital or veteran status pregnancy status or sexual orientation.