Doula Navigator Community Doula Bilingual

Malama leverages the best of technology and people to deliver exceptional care - we build novel biometric tracking and patient engagement tools that allow skilled Care Managers to provide high-touch care navigation and coordination for pregnant and postpartum mothers that improves health outcomes for mom and baby.

Weve raised $9.2M in funding to date and are on target to hit profitability early this year. Our mission is to improve pregnancy-related outcomes beginning with conditions that disproportionately affect historically underserved groups.

Were seeking Community Health Worker or Community Doula to use our tools and serve our members as their Maternity Care Navigators. This role is pivotal in bridging the gap between our providers and patients ensuring seamless execution of our policies and care protocols. If youre passionate about improving maternal health outcomes closing equity gaps and want to gain invaluable experience in care coordination startup operations and patient success this position is for you.

Role Responsibilities:

• Deliver Care Management to Meet Patient Needs - Conduct outreach check-ins and comprehensive assessments to identify and meet patient needs via phone calls SMS video calls or in-person encounters (based on patient preference); Assist patients with appointment setting office visits social services application among other requests
• Coordinate Care Services and Referrals to Completion - Advocate for patient needs by coordinating with health plans service providers multi-disciplinary care teams to drive services to completion
• Communicate to Empower Patient Learning - Utilize evidence-based practices like motivational interviewing trauma-informed care and harm reduction to engage with and communicate information to patients towards positive habit change
• Utilize Technology to Document Track and Improve Services - Utilize required care management portals for all care coordination and other services provided in a timely manner; meet patient caseload targets and prioritize services according to intensity need and required follow-up.

• 1-2 years of experience as a Community Health Worker Community Doula Case/Care Manager Social Worker
• Must be a certified birth doula prior to employment or commit to completing Malama-sponsored doula training (training attend 3 births complete CPR training etc) after onboarding and enroll in DHCS Medicaid
• Reliable and responsive to text and calls! Adaptable and Excited to learn new technology - You are comfortable using Google Workspace (Sheets Docs Drive) Notion Slack Zoom and want to learn more
• A peoples person and a team player - One of our key values is Be the Bridge. You are positive and empathetic serving members/clients and open and honest when providing internal feedback for improvement
• Mission-driven Impact-oriented - You are passionate about health technology and Malamas mission to improve maternal health outcomes and close equity gaps
• You are fluent in English (written and verbal) and bilingual in Spanish / Vietnamese / Tagalog / Cantonese / Dari / Haitian Creole
• Located in California

• $25-$30 per hour starting rate
• Flexible work hours to suit your needs
• Opportunity to contribute to a fast-growing healthcare technology startup
• Training and educational opportunities (including doula training sponsorship)
• Applications reviewed on a rolling basis - apply early! Email with questions.

Equal opportunity

Malama is an equal opportunity employer. We strongly encourage applications from recent graduates early-career advocates Black Indigenous Latina/x and other women of color people with lived experience of pregnancy and community members. You do not need years of experience to apply passion community roots and a commitment to birth equity matter most.