Technical Support Analyst

At CAAT were passionate about what we do. And it shows!

Here youll find a cultural spark in everything we do from the way we partner with members and employers to the way we work collaborate and grow. It doesnt just feel different at CAAT. It is different. Were one of the fastest-growing pensions in the country for a reason. We challenge the status quo making a real impact on the hundreds of employers we serve from education institutions to major corporations and household brands. And were just getting started. Driven by core values and a shared purpose were fierce champions for better retirement security known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit wed love you to be a part of it.

About the Role:

We are seeking a Technical Support Analyst to maintain and enhance CAATs technology systems.

This role provides technical support across the organization ensures the availability and security of systems and data and contributes to continuous improvements in IT infrastructure.

As the Newest Member of our Team Youll:

• Provide technical support to staff in the use of workstations phones printing scanning and software applications.
• Respond to technical support requests; ensure tickets are acknowledged prioritized logged and updated according to service levels.
• Research issues determine effective solutions resolve problems and document resolutions to support continual service improvement.
• Support upgrades of hardware operating systems applications and technology-based projects.
• Assist with server patching device patching and related backend system maintenance
• Diagnose troubleshoot and resolve issues; escalate and work with vendors as needed.
• Collaborate with the team on issues changes and suggestions and maintain inventory as required.

To Succeed You Bring:

• 3-5 years of experience supporting IT systems in a similar technical environment
• Post-secondary education in a Computer Science program IT program or similar
• Strong understanding of Active Directory with experience managing users computers and network resources.
• Experience supporting Office 365 and comfortable with the O365 admin center and Microsoft Exchange
• Experience working with Microsoft Azure/Entra including Azure/Entra AD VM management resource groups access control Microsoft Intune and JAMF
• Experience working with service management tools such as ServiceNow Remedy or Jira
• Experience in vulnerabilityremediation andthird-party application patching using Patch My PC or comparable patch management tools (e.g. SCCM/Intune integrations)is considered an asset.
• Comfortable working with command-line tools and shell scripts
• A demonstratedexpertisein Windows desktop administration along with knowledge and familiarity with Linux Windows server administration and MacOS administration
• Strong problem-solving and communication skills
• Demonstrates adaptability and takes initiative to drive results in a dynamic work environment

The target hiring salary for this position is $73200.00 $86100.00. Placement within our salary range will be based on factors such as internal equity market conditions and the candidates experience skills and qualifications relevant to the role.

At CAAT we believe innovation passion and purpose are ingredients for a great work environment. Were incredibly proud of our people and the remarkable impact they have as catalysts for change. Were committed to attracting and keeping great talent which means competitive compensation exceptional benefits and an environment where people can grow and thrive. When you work with CAAT youll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.

• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical mental and financial wellness. From flexible work arrangements comprehensive benefits to wellness incentives and a defined benefit pension plan we have you covered.

• A Place to Collaborate and Win: Weve built a lively environment where creativity and open communication thrive. Its why were consistently recognized as one of Canadas Most Admired Corporate Cultures one of Greater Torontos Top Employers and one of the Best Places to Work.

• Work that Truly Matters. Youre giving Canadians the opportunity for better retirement security and organizations the chance to do more.
  

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting artificial intelligence tools are used to screen assess or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

Diversity Equity Inclusion and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences geographies gender ethnicities backgrounds and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best professional authentic selves to work.

CAAT Pension Plan is an equal opportunity employer and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities if requested. Should any applicant require accommodation through the application processes please contact us at or call Human Resources at for assistance.

Vacancy: