Customer Support Administrator

At Techo-Bloc we dont believe customer service should be ordinary. The Customer Support Administrator is responsible for coordinating daytoday customer requests by managing support cases priorities and communication between clients internal teams and field service staff. This role plays a critical operational function by ensuring services are executed accurately issues are resolved quickly and customers consistently receive a hightouch whiteglove experience. This role is ideal for someone who is organized proactive and comfortable taking ownership in a dynamic environment.

Key Responsabilities

• Support & Coordination
  • Respond to client requests and manage support cases (warranty and non-warranty)
  • Coordinate with Sales Customer Service and Finance to resolve issues
  • Manage complaints cases from start to resolution in CRM software
• Field Team Support
  • Schedule field technicians for on-site visits and installations
  • Coordinate timelines with internal teams and sales reps
  • Approve timesheets and manage basic field inventory

Qualifications :

What were looking for:

• Bilingual (French & English) to support teams and clients across North America
• Post-secondary education or 3 years experience in landscaping or manufacturing
• 1-3 years of experience in Customer Service Logistics or Warranty After-Sales Coordination
• Whiteglove customer-first mindset with strong ownership and follow-through
• Demonstrates critical thinking and sound judgment
• Proven ability to manage customer conflict with positive outcomes
• Ability to handle high volumes of cases from start to resolution
• Excellent communication problem-solving and multitasking skills
• Comfortable in a fast-paced team-oriented environment

Technical Requirements:

• Experience with ERP systems such as Microsoft Dynamics 365 SAP etc.
• Familiarity with CRM software is an asset
• Overall strong computer proficiency
• Comfortable with Microsoft Office

Additional Information :

Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits including:

• Group insurance and RRSP with employer contribution
• 24/7 telemedicine and Employee Assistance Program
• Training and career development opportunities
• Performance-based bonuses
• Employee recognition programs
• Product discounts and workplace perks (snacks events free parking)

Remote Work :

No

Employment Type :

Full-time