About Flywheel
Flywheels suite of digital commerce solutions accelerate growth across all major digital marketplaces for the worlds leading brands. We give clients access to near real-time performance measurement and improve sales share and profit. With teams across the Americas Europe and APAC we offer a career with real impact endless growth opportunities and the support you need to be the best you can be.
Opportunity
Perpetua from Flywheel is looking for aClient Success Specialist in a unique opportunity to build well-roundedexpertiseacross customer successSaaSandadvertisingcapabilities. This role combines strategic customer enablement with hands-on commerce execution enabling career development and growth within a dynamic with Sponsored and DSP clients supporting them inoptimizingtheir digital commerce strategies while building your own multifaceted skillset.
What You Will Do:
- Own customer onboarding journeys and provide strategic recommendations via virtual meetings and in-app guidance to drive product adoption
- Respond to customer queries via email and Intercom with tailored guidance andexpertise
- Design andmaintaininternal knowledge databases training materials and Help Centre articles
- Manageadvertisingcampaigns including keyword/targetingselectionbudgetingaudience curation and reporting
- Analyzeseasonaltrends (ie. Tentpole events)andcustomer metrics (ie. Market share rank etc.)toinform client strategies
- Extract insights from reporting dashboards and spreadsheets to drive data-backed recommendations
- Identifyand implement process improvements to increase operational efficiency
Who You Are:
- Experience in digital sales or media (brand retailerSaaSor agency side preferred)
- Mastery of Excel including pivot tablesand advanced formulas
- Comfortable analyzing dashboards and extracting insights from data
- Detail-oriented with strong project management and organizational skills
- Solution-oriented mindset that thrives in ambiguity
- Excellent communication and interpersonal skills with strong presentation abilities
- Collaborative team player with genuine ownership and accountability
- Innovative scrappy and independent thinker
- Bias for action with willingness to roll up sleeves and go the extra mile
- Ability to work effectively within tight deadlines whilemaintainingquality
Flywheel Commerce Network is committed to fair and equitable compensation practices. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location.
Salary Range
$60000 - $70000 CAD
Working at Flywheel
We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive fun and engaging culture.
- We have office hubs across the globe where team members can go to feel productive inspired and connected to others - team members go into Hub Offices 3x a week
- Competitive paid time off including annual leave plus paid public holidays
- Great learning and development opportunities
- Benefits that help you live your best life
- Parental leave and benefits
- Volunteering opportunities
- If youre looking to connect with teammates on a topic of inclusion and identity chances are theres an ERG for that.
- So you know: The hired candidate will be required to complete a background check
- Learn more about us here: Life at Flywheel
The Interview Process:
Every role starts the same an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.
Every role is different after the initial call but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the your initial call we will walk you through exactly what to expect the process to be.
Inclusive Workforce
Flywheel Commerce Networks goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race color religion sex sexual orientation age marital status gender identity national origin disability or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process please let us know at so that we can support you.
For more information about what data we collect and how we use it please refer to our.
We leverage AI technology to streamline our hiring workflow though all candidate decisions are made by our Talent Acquisition position is for an existing vacancy.
IMPORTANT ALERT:Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. Weve identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more click
here. Please notewe do not accept unsolicited resumes from 3rd party Recruitment Firms.
#LI-HYBRID
Required Experience:
IC
About FlywheelFlywheels suite of digital commerce solutions accelerate growth across all major digital marketplaces for the worlds leading brands. We give clients access to near real-time performance measurement and improve sales share and profit. With teams across the Americas Europe and APAC we of...
About Flywheel
Flywheels suite of digital commerce solutions accelerate growth across all major digital marketplaces for the worlds leading brands. We give clients access to near real-time performance measurement and improve sales share and profit. With teams across the Americas Europe and APAC we offer a career with real impact endless growth opportunities and the support you need to be the best you can be.
Opportunity
Perpetua from Flywheel is looking for aClient Success Specialist in a unique opportunity to build well-roundedexpertiseacross customer successSaaSandadvertisingcapabilities. This role combines strategic customer enablement with hands-on commerce execution enabling career development and growth within a dynamic with Sponsored and DSP clients supporting them inoptimizingtheir digital commerce strategies while building your own multifaceted skillset.
What You Will Do:
- Own customer onboarding journeys and provide strategic recommendations via virtual meetings and in-app guidance to drive product adoption
- Respond to customer queries via email and Intercom with tailored guidance andexpertise
- Design andmaintaininternal knowledge databases training materials and Help Centre articles
- Manageadvertisingcampaigns including keyword/targetingselectionbudgetingaudience curation and reporting
- Analyzeseasonaltrends (ie. Tentpole events)andcustomer metrics (ie. Market share rank etc.)toinform client strategies
- Extract insights from reporting dashboards and spreadsheets to drive data-backed recommendations
- Identifyand implement process improvements to increase operational efficiency
Who You Are:
- Experience in digital sales or media (brand retailerSaaSor agency side preferred)
- Mastery of Excel including pivot tablesand advanced formulas
- Comfortable analyzing dashboards and extracting insights from data
- Detail-oriented with strong project management and organizational skills
- Solution-oriented mindset that thrives in ambiguity
- Excellent communication and interpersonal skills with strong presentation abilities
- Collaborative team player with genuine ownership and accountability
- Innovative scrappy and independent thinker
- Bias for action with willingness to roll up sleeves and go the extra mile
- Ability to work effectively within tight deadlines whilemaintainingquality
Flywheel Commerce Network is committed to fair and equitable compensation practices. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location.
Salary Range
$60000 - $70000 CAD
Working at Flywheel
We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive fun and engaging culture.
- We have office hubs across the globe where team members can go to feel productive inspired and connected to others - team members go into Hub Offices 3x a week
- Competitive paid time off including annual leave plus paid public holidays
- Great learning and development opportunities
- Benefits that help you live your best life
- Parental leave and benefits
- Volunteering opportunities
- If youre looking to connect with teammates on a topic of inclusion and identity chances are theres an ERG for that.
- So you know: The hired candidate will be required to complete a background check
- Learn more about us here: Life at Flywheel
The Interview Process:
Every role starts the same an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.
Every role is different after the initial call but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the your initial call we will walk you through exactly what to expect the process to be.
Inclusive Workforce
Flywheel Commerce Networks goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race color religion sex sexual orientation age marital status gender identity national origin disability or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process please let us know at so that we can support you.
For more information about what data we collect and how we use it please refer to our.
We leverage AI technology to streamline our hiring workflow though all candidate decisions are made by our Talent Acquisition position is for an existing vacancy.
IMPORTANT ALERT:Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. Weve identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more click
here. Please notewe do not accept unsolicited resumes from 3rd party Recruitment Firms.
#LI-HYBRID
Required Experience:
IC
View more
View less
Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
