Are you fueled by a passion for delivering exceptional customer service that leaves a lasting impression Do you thrive in a fast-paced environment where attention to detail and efficiency are paramount If you answered yes then Paul Davis Restoration (PDR) has an exhilarating opportunity for you to join our dynamic team as an Intake Specialist. As a premier construction general contractor specializing in insurance restoration projects we pride ourselves on achieving unmatched results while providing unparalleled growth opportunities for exceptional individuals like you.
The Role:
As an Intake Specialist at Paul Davis Restoration you will be at the heart of the customer experience. Your unwavering commitment to listening empathy and care will be instrumental in creating a seamless journey for our valued customers. Your expert handling of job files will ensure accurate and comprehensive documentation enabling our dedicated Paul Davis teams to promptly and professionally address their needs.
Being the first point of contact for our customers and clients your exceptional customer service skills will shine as you provide a warm and welcoming experience. Your genuine enthusiasm for assisting others will leave a lasting impression and foster trust and confidence in our services. Additionally you will be an integral part of our after-hours on-call rotation ensuring a timely response and unwavering support for our customers. Join us at Paul Davis Restoration and become part of a team that not only delivers top-notch results but also values your exceptional talent.
Key Responsibilities:
Customer Service: Professionally represent Paul Davis Restoration as the first point of contact through phone calls emails walk-ins and social media interactions ensuring exceptional service is provided to our valued customers and clients.
New Loss Intake: Accurately intake new losses create comprehensive job files and efficiently assign the necessary participants to ensure prompt and extraordinary service delivery.
Customer Feedback: Collaborate in overseeing customer feedback surveys online reviews and social media platforms effectively tracking feedback and ensuring timely closure of customer concerns.
Requirements and Qualifications:
Highschool Diploma and/or equivalent.
Minimum of 2 years of experience in a customer service role.
Associates degree (2-year) preferred but not required.
Uphold the Paul Davis Core values vision and mission statements.
Professional courteous empathetic and exceptional communication skills in phone email and in-person interactions with customers.
Willingness to participate in the after-hours rotation for job intake and dispatching.
Excellent written and verbal communication skills with a minimum typing speed of 50 words per minute.
Proficiency in basic computer skills and Microsoft Office Suite (Word Excel Outlook Teams).
Strong ability to work productively stay organized and remain professional under pressure.
Resourceful adaptable detail-oriented and able to anticipate needs.
Openness to receiving training coaching and regular feedback.
Hours: 8:30-5pm Monday through Friday
Other duties as required
Benefits:
PTO Paid Time off
Seven company paid holidays
Medical dental vision benefits
401K with employer contribution
Company recognition
Paid Professional and Industry certifications and training
Fun family-focused culture
Compensation: $19.00 - $23.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Required Experience:
IC
Responsive recruiterBenefits:401(k) matchingHealth insuranceOpportunity for advancementVision insuranceAre you fueled by a passion for delivering exceptional customer service that leaves a lasting impression Do you thrive in a fast-paced environment where attention to detail and efficiency are param...
Responsive recruiter
Benefits:
401(k) matching
Health insurance
Opportunity for advancement
Vision insurance
Are you fueled by a passion for delivering exceptional customer service that leaves a lasting impression Do you thrive in a fast-paced environment where attention to detail and efficiency are paramount If you answered yes then Paul Davis Restoration (PDR) has an exhilarating opportunity for you to join our dynamic team as an Intake Specialist. As a premier construction general contractor specializing in insurance restoration projects we pride ourselves on achieving unmatched results while providing unparalleled growth opportunities for exceptional individuals like you.
The Role:
As an Intake Specialist at Paul Davis Restoration you will be at the heart of the customer experience. Your unwavering commitment to listening empathy and care will be instrumental in creating a seamless journey for our valued customers. Your expert handling of job files will ensure accurate and comprehensive documentation enabling our dedicated Paul Davis teams to promptly and professionally address their needs.
Being the first point of contact for our customers and clients your exceptional customer service skills will shine as you provide a warm and welcoming experience. Your genuine enthusiasm for assisting others will leave a lasting impression and foster trust and confidence in our services. Additionally you will be an integral part of our after-hours on-call rotation ensuring a timely response and unwavering support for our customers. Join us at Paul Davis Restoration and become part of a team that not only delivers top-notch results but also values your exceptional talent.
Key Responsibilities:
Customer Service: Professionally represent Paul Davis Restoration as the first point of contact through phone calls emails walk-ins and social media interactions ensuring exceptional service is provided to our valued customers and clients.
New Loss Intake: Accurately intake new losses create comprehensive job files and efficiently assign the necessary participants to ensure prompt and extraordinary service delivery.
Customer Feedback: Collaborate in overseeing customer feedback surveys online reviews and social media platforms effectively tracking feedback and ensuring timely closure of customer concerns.
Requirements and Qualifications:
Highschool Diploma and/or equivalent.
Minimum of 2 years of experience in a customer service role.
Associates degree (2-year) preferred but not required.
Uphold the Paul Davis Core values vision and mission statements.
Professional courteous empathetic and exceptional communication skills in phone email and in-person interactions with customers.
Willingness to participate in the after-hours rotation for job intake and dispatching.
Excellent written and verbal communication skills with a minimum typing speed of 50 words per minute.
Proficiency in basic computer skills and Microsoft Office Suite (Word Excel Outlook Teams).
Strong ability to work productively stay organized and remain professional under pressure.
Resourceful adaptable detail-oriented and able to anticipate needs.
Openness to receiving training coaching and regular feedback.
Hours: 8:30-5pm Monday through Friday
Other duties as required
Benefits:
PTO Paid Time off
Seven company paid holidays
Medical dental vision benefits
401K with employer contribution
Company recognition
Paid Professional and Industry certifications and training
Fun family-focused culture
Compensation: $19.00 - $23.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Are you Looking for an exciting opportunity? A problem solver who likes being in control of your own destiny? A person with a ravenous sense of urgency? An opt...
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