Front Desk Assistant 300 PM 1000 PM

Schedule: MondayFriday 3:00 PM 10:00 PM (7-hour shifts 35 hours/week)

About Us

We are a mid-size Homeowners Association (HOA) in Lake Forest offering a welcoming resort-style environment for our members. Our team is collaborative service-driven and committed to creating a positive experience for our community.

POSITION OVERVIEW

The Front Desk Associate serves as the first point of contact for members and guests and plays a key role in daily clubhouse operations administrative support and event coordination. This position requires organization communication multitasking skills and a strong sense of ownership and follow-through.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provides membership applications and obtains paperwork for membership cards

Greet Association members and guests in a professional friendly manner.

Verify membership status and issue guest passes

Provide accurate information about amenities programs and events

Handle questions concerns and conflicts with professionalism

Operate multi-line phone system paging system and two-way radio

Complete opening and closing procedures according to established protocols

Maintain an organized and professional front desk environment

Monitor clubhouse activity and communicate with staff and management as needed

Scan organize and file documents

Review update and maintain forms records and member information

Assist with data entry and ensure accuracy of records

Support administrative functions event registration ticket sales and member communication

Provide occasional on-site support for events as needed.

Able to handle money use a cash register for transactions and balance a cash sheet

Ability to perform duties independently and ensure the safety of members and guests

Able to perform other duties as necessary

The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. Management reserves the right to add modify change or rescind the work of different assignment positions.

ADDITIONAL REQUIREMENTS

Ability to sit for extended periods of time

Must be reliable and punctual

Must be willing to work three (3) major holidays per year (typically not past 6 pm)

EDUCATION and EXPERIENCE

High school diploma or GED

Minimum 1 year experience in a general office environment

Must be computer literate Outlook MS Word Excel PowerPoint

Must be minimum of 18 years old